Reviews for Wendy's in Zephyrhills, FL
Poor service from manager and crew. No sodas also asked for large frosty two of them, they asked me to pull up and wait I did... for well over five minutes than went inside the manager like oh she still here and than cussed at a employer and laughed aboutit and handed us water down frostys and like do u really want these. And saw them even touching the food with their own handsand eating out of the fry baskets. Wendy's on Gall Blvd in Zephyrhills Fl. Read more
I am a delivery driver for doordash. I had the worst experience ever at this restaurant. I went to pick up a customers order and... the cashier told me they did not have the order in there system. I showed the cashier the order that was on my phone. It clearlyshowed that the order was paid for and still had not been picked up. The exact food that was ordered was listed on my phone. Thecashier refused to fill the order. I asked to speak to the manager. The manager came out with a chip on her shoulder and shealso refused to fill the order. I had to call my customer and explain to them that Wendy's refused to fill the order they paidfor I also had to call doordash and get the order removed from my app so I could move on to the next delivery. This lost memoney and time. I have worked in fast food and other customer service fields including management positions and I would neverrefuse to make an order that a customer clearly paid for. I don't know if the order was given to the wrong customer before Iarrived and then deleted out of the order q or if it was just accidentally deleted out of the q. This is the first time I haveever seen a restaurant refuse to make an order when they clearly messed up. I wish I could give this restaurant less than a 1. Read more
We did take out and ordered 4 singles and 4 fry's. Got home with single everything but bunns. They didn't send bunns. How crazy... is that. No bunns but looked pretty Read more
8/22/2022 6:15 pm Since no one will answer the phone I have to right this review I ordered 1 Dave's single and 1 Dave's double... with 2 orders of large fries the fries were nice and hot. The burgers were dry and cold and buns were kind of stale. What'shappen to Dave's hot and juice I guess that's not any more. It's a shame to pay $20.00 food that's no good. Thankyou Read more
VERY rude woman at drive through! I was at speaker and she was rude to guy at window, she left headset on and I could hear her,... when I asked what she said not you. When I got to the window to pick up my online order she was short. When she handed me myorder I asked if the ketchup was in the bag, which I had ordered with meal, she rolled her eyes and said ...stomach for thisbeing a stress free day. NEVER AGAIN Read more
I went to Wendys and asked if they can do a order with paying via cash and card. They told me yes, so I proceed to give them... $3.80 in change and my card for the rest. The order was for a 5$ biggie bag that comes to $5.35 after tax. While I am waiting toreceive my card back I get the notification from my bank that I was changed 2 times, 1 for $3.36 and another for $0.03. So I gotcharged $7.19 for the biggie bag and the manager [Joe] tried to give me $0.56 in change back. I informed him that this was thewrong amount and he hands me the wrong change and says he voided the order. He gave me back $2.68 in change after voiding myorder instead of the full $3.80 and I tried calling the store over 15 times with no answer they also kept my free 6 piecechicken nuggets coupon. The manager just stole a coupon and money from me while the team members are sitting there apologizingto me. The team member made the mistake of double charging and that wasn't the problem as I was willing to wait and geteverything situated. P.S. I was in my car waiting in the drive through not even listening to music, I was not agitated nor was Itrying to rush him. There was also no one in the Drive Through line behind me at any time during this. If the store managerwould like to check the recordings it was on 05/22/2022 @ 5:27 pm. I will edit this review with any updates. Edit: I neverreceived a refund to my card. Scammed by Wendy's. Update 7/5/22: still no refund, Joe looks to be still working there. Read more
This wendys used to be great. Now They mess up the order every single time. I asked for spicy nuggets, they gave me original.... Looks like the nuggets got wet or old oil on them and turned to mush. girl at the drive thru is rude every time as well. Read more
Tried to serve cold nasty food and when I took it up to the Register they tried to give me a Black burt on both sides of the bun... and the meat was still cold. Then ohh yeah its not done yet. I opened it up at the counter and it was clear revenge trying togive me a burnt cold burger but when I didn't take that they tried giving me one as hard as a rock. They tell me they don't carehow long I have to wait I will have to sit patient. They had me standing there forever for a 3$ refund. Definitely will not goback. Spent 25 minutes there and didn't even eat dinner. Read more