Reviews for Starbucks in Ypsilanti, MI
A lot of reviews roasting the employees here, but overall they are pleasant and friendly. As far as the drinks go, it can be a... hit or miss sometimes with this location, since the baristas are mostly students. It would be nice if we could use the rewardsapp though. Read more
The general workers at this starbucks deserve recognition. They are very hard working, and considerate. However, that experience... was ruined by an interaction with a manager I had at the register. I believe her name was Beth. She was just very rude with me.As a Starbucks partner, I can understand that times get stressful, especially when short staffed. However, I am always consciousto treat the customers with respect, as it is not their fault. Treating customers with hospitality is crucial when working atStarbucks, however I felt the opposite when I had my order taken at the register?all in all, the general workers are veryfriendly, at great at what they do, however the management needs improvement? Read more
stood in line for 10 minutes and had someone cut in front of me because it isn?t obvious as to where the line starts and ends.... on top of them not accepting cash i will not be returning here. Read more
I?m looking at the coffee and too upset to drink it. In the about 10 times I?ve been here, I?ve ordered just one kind drink, a... latte with an EXTRA shot of espresso. Half that time this simple order is messed up with a creamy drink that has barely anycoffee! My drinks have been remade when I complain but today, I am in no mood to speak with them and furious! I just need adrink and not a back and forth with people who are ever so impatient to listen! Read more
Horrible Horrible Horrible Experience. Made my sister and I?s frappuccino?s so watery and added way too much caramel. On... multiple occasions. When my sister asked for them to remake her drink the employee was so nasty and so rude about it. Andrefused to remake it. Not to mention we weren?t the only ones, another young lady had her drink remade and it wasn?t an issue.The quality of this Starbucks has really gone down. They don?t know how to make the drinks and that is a problem when yourpaying $6- $7 dollars for a drink. Do better. Wasted a entire meal swipe for something I couldn?t even drink. Never comingback. Go to the one in the Eastern Eateries if you can. Read more
Very disappointed in the service at this location. First they forgot to make my croissant and when i reminded her she rolled her... eyes. Then they made a drink for my friend and it was very watery. when she asked her politely to remake it she responded in arude tone saying she would, and when my friend told her she didn?t need to be rude the manager intervened threatening to callthe police and saying they weren?t being rude but she didn?t even hear the altercation. They then went against saying they wouldremake it and then they said ?we can?t remake your drink because it?s what you paid for? which is false because they have remadedrinks for me several times. i?m very disappointed in the service and especially them threatening to call police just because wewere upset at how they were talking to us. Read more
Worst Starbucks I have ever been to. Staff does not seem properly trained and many of them have attitudes. I read in previous... reviews that it?s not corporately owned which I was unaware of, but now it all makes sense. I ordered a grande iced coffee andit was $4.. at a typical Starbucks I pay around $2-3. Also they literally poured hot coffee in a cup with ice and gave it to me.I was in a hurry so I just took it and all the ice melted within 5 minutes. It was actually comical how bad my experience was. Iclearly do NOT recommend. Overpriced, terrible service and not a true Starbucks. Read more
Charged $1 for a splash of coconut milk in my iced coffee. Asked about it and was told by the employee "sometimes they charge... and sometimes they don't" I wish I could order my own through the Starbucks app at this location. Read more