Reviews for Insomnia Cookies in Ypsilanti, MI
If this was my business, I would hire new staff asap. As the two girls who worked on Friday afternoon will literally drive new... people away. The name of this cute little cookie shop is insomnia. Which I believe both of these two teenagers have. One of themwas sitting behind the cash register screen and never moved or said hello. The other was sleeping in a chair behind her. When weasked questions we were looked at like we were aliens. The young ladies had zero interest of being there or even alive for thatmatter. The cookies were ok, but if this was my business, I would fire these two girls immediately. Customer service iseverything these days. Read more
Drove 45 min to location to see it abandoned. Called and operater said ooener got sick and left . I asked about how we could... know ahead. She said call. I said I did and it said open till 1am. Terrible customer service ...not even a sorry etc. Read more
Cookies were okay, but the customer service was terrible. The young ladies were sooooo dry and just had they face in the phone... smh Read more
After visiting a location in NYC I never ate another cookie any where else. And very excited to see a location in Michigan. The... best cookies and so many delicious cookies all in one store. Insomnia Cookies just opened up another location in Detroit byWayne State University ????????????? Read more
snickerdoodle cookie is disappointing but decent. triple chocolate chunk is good. deluxe confetti and deluxe caramel cookies are... very good. the chocolate chips in them were melted and warm. no wait time. Read more
Bad customer service-went to pick up my order placed an hour earlier, clerk told someone in front of me the vegan ones were... awful (that I was getting lol), and then told me there was no order in my name when I had a confirmation. Staff were sitting onback counters and asking each other who was supposed to be making orders after they saw my receipt on the wall. Good cookies,laughable service. Read more
First time at this location. Fast friendly service. Fresh hot cookies, a variety of different flavors, ice is also an option to... put together an ice cream and cookie sandwich. They also offer shakes. Read more
Insaomnia Cookies kept getting mentioned by people in Ypsi. I love cookies & wanted something delicious to snack on. I bought... six for $11 But, these cookies aren't good. ???? Each cookie tasted hard and stale. Some didn't have much flavor either. Iliked the vegan Birthday Cake the most, but the staleness still bothered me. There are better places to get cookies. (Ferndale,A2, Detroit - literally anywhere). I felt too disappointed. For other people, I suggest making your own cookies, or go somewhereelse. Read more