Reviews for Dunkin' in Yorkville, IL
I was given stale munchkins and when I asked if they had fresh ones I was told that nothing in the store was fresh. I then... asked for a refund and was told that I would have to go back tomorrow because the manager leaves at 1pm. Horrible customerservice! Read more
They give you stale donuts. I called and complained and an employee told me the manager said ?well we make them at 4am they... going to be stale by the evening?. How the hell am I suppose to know. I don?t work there. Never order from here. I hope thisplace gets shut down. Read more
Unexceptable behavior! If you are having a bad day clock out and go home! No need to be rude customers! I am 37 weeks pregnant... asked to use the bathroom and she responded very rudely and said no! People do drugs in there so it's not open to the public.These young kids are just soo disrespectful nowadays and it's really sad! Read more
I never write reviews but everyone has to know how terrible the customer service is at this place? especially the lady manager.... She is so rude, could care less about customer service and talks terrible to her employees. The worst part is she?ll yell andswear at them in front of customers. How has she not been fired??? I know many people who have seen her do the same thing. Ilove Dunkin? but will happily drive the extra distance so I don?t have to deal with the terrible customer service. Read more
Terrible. Firstly it should never take 10min to get your order at Dunkin... The cashier is yelling at her coworkers like we... aren't right next to her at the window. When she got things worked out she realized she forgot our chocolate chip muffin soanother scramble began. They didn't have chocolate chip muffins and we hear them say "just give them a blueberry" several timeslike we couldn't hear that. Guess what, we got blueberry ???? Instead of fighting ill just leave yall a fair review. Read more
The food is fine and I haven?t had an issue with the app to order here. However, I have heard several of the employees... badmouthing each other LOUDLY even when in the drive thru, or even badmouthing customers to each other. It makes me reallyuncomfortable, so I will be taking my business elsewhere. Read more
We went to this location frequently, multiple times per week. The wraps a frequently cold, probably two out of every three... times. The iced tea constantly (almost always) tastes "old" like new tea is just being added to old and not cleaned and fresh.Main guy can't seem to be bothered to put on a mask. A couple times, employees (mainly main lady) seem irritated when asked toremake wrong orders Read more
I placed a large order for an early morning staff meeting, and I was thrilled how well Joe took care of my order, down to small... details such as a bag for each staff members with their name and names on the drinks! I have to add, all the lids were securelyplaced on the drinks! 2 coffee cups fell out of their cup holder on a turn in the car and they did not pop open!! Nothing shortof a miracle! Thanks Yorkville Dunkin team for making my staff meeting breakfast super easy and yummy!! Read more