Reviews for Baskin-Robbins in Yorkville, IL

Tried to order a cake for my sons birthday online, but it wouldn?t work. I called the store and he kept cutting me off saying no... no no we don?t make cakes no more. Very rude customer service. Read more

I've been hereAt least four times in the last 3 months. They either close early(half hour before posted hours), twice they've... been out of chocolate ice cream, or the shake machine is broken. I'm surprised their still in business. Read more

I never receive what I order every time I come to this location it?s ridiculous that I don?t get what I pay for. I understand... mistakes happen but more than twice is more than enough. Very unpleasant purchases. Would not recommend this location inYorkville, IL next to Aldi and Menard?s. Read more

They said close at 11pm they were closed earlier than that

Ice cream is supposed to close at 9 but they close at 7:30 every night. Even called and asked and the girl said ?we close at... 9....but sometimes we close at 8:30. Got there at 8 and they were already closed. They turned my family and 3 other cars away.Hope management knows they?re losing customers because of this. Read more

This store advertised that they closed at 800 pm. We got there at 700 pm and the teen behind the counter said we have to close... Baskin Robbins part early at 700 pm. We got there right at 700 and the Baskin Robbins was already shut down which means the kidclosed earlier than 700. Don't leave teenagers in charge of your store!!! Read more

Always seems less than clean. Staff were courteous and friendly. Supplies of ice cream sundae ingredients are questionable. ... Always seems like they ?are out of it.? You can get ice cream but nothing else. Utensils always seem to be low on stock. Darkgloomy and scary parking lot. Questionable people loitering outside the front door. Read more

Great B&R/D&D....I get my coffee here on a daily basis and they have some of the best people working there (Haley is... particularly kind). The morning crew is sometimes grumpy and less than cordial but it is 5am when I walk in so it isunderstandable, though I do wish they were just a bit nicer in the morning. Overall a great place and they always make my coffeefresh if I request it. Read more