Reviews for McDonald's in Yorktown, VA
Only able to order via kiosks, which is annoying and pushes their app heavily. Nobody was available or responded when I pressed... the help button. I pressed the help button because the kiosk printer was out of paper and I had not received an order number tobe able to track it. Then the order took over 30 minutes to arrive and this is ordering inside with only about 5 othercustomers. There was a decent amount of cars in the drive through but it shouldn't have overwhelmed them since it was dinnertime. Watched them misplace at least one drive through order and they only found my order when my wife asked about it. Read more
This is by far the worst McDonald's in the area. The staff is rude and the order is always wrong. You should teach your drive... thru folks to not ask "anything else" after each item as if we are an inconvenience to them. I would be embarrassed to own ormanage this location. Read more
This afternoon, they messed up the order about 3 times. We wanted to try the strawberry cream pie, but they handed an apple pie... box, then we asked for a strawberry one. They then handed us another apple pie box reassuring us that it SHOULD be thestrawberry one. Luckily it was, but it is worrying when you have to gamble on the dependability of a fast food restaurant. They also messed up the ordering on a happy meals McNuggets. They gave us the wrong number. Overall, food was okay, the frieswere really good this time around, but going back and forth is worrying to say the least. Read more
Just left after treating my son to lunch today September 10 at 3 pm. The manager on site was so rude to customers as well as... staff. She snapped at customers about using the kiosk (and one wasn?t working) and was so condescending to the workers. Shocked she is a manager. Very disappointed and will choose a different location in the future. Read more
The food was okay. The deluxe quarter pounder had mustard and ketchup. That's not how they are normally prepared. The place was... trashed, literally. There was trash all over the dining area. The men's room was gross. TP was everywhere. We won't go backunless we're starving. Read more
Always have had good food here, but today the worst. Ordered a 2 cheese Burger meal , and the burgers were cold the buns were so... hard that we couldn?t even eat them. The fries were not McDonald?s standard they were soggy, limp and not hot. Ice tea wasgood. This all took place at 1115 on Monday the 27 th of June. Lunch hour no less. If I would have had time I definitely wouldhave returned and requested at refund. Read more
Whatever lady was serving food thru drive through at 2:45 needs a new job very rude no customer service I had to wait forever... for the people the in front of me food to be remade and did not have them move up. Then when they left she proceed to tell me gopark in 1 while other people in line get there food and I wait longer I told her no I will wait at the end of the curb.When shebrought out my food fries were cold have fun when I had to wait longer then 10 minutes and still was missing food. Read more
They had a long line in the drive thru but they worked thru it so fast! Both ladies that I interacted with at the window were... friendly and professional. Our order was 100% correct, down to the sauces requested. Read more