Reviews for Dunkin' in Worcester, MA
This is the worst Dunkin? I have ever been to. I?ve been coming for a few months since it?s very convenient being near my work.... The last month I?ve been doing mobile pick up orders and for the last 2 weeks my order is incorrect every single time I pick itup. Iced coffee ordered with cold foam, get there and no cold foam. Have to wait to be acknowledged for it to get fixed. Orderpumpkin hazelnut coffee, only get hazelnut. Ordered a medium coffee, a small is sitting there with my name on it. Today Iordered a black TEA and picked up and black COFFEE. The labels on my cup are always exactly what I ordered, but whoever ismaking the orders clearly doesn?t pay attention. Lost my service for sure. Read more
Ive been going here for a few months and it's been alright. Today around 8am ordered a HOT caramel swirl latte.. I wait, I could... hear her steaming the drink.. she gives it to me and even says "here is your hot latte" I grab the cup it's not even warm.. okmaybe it's just insulated well.. I open it it's not even remotely warm.. and not even filled to.top. whatever about that but HOWwas it cold? I had to go I didn't have time to return it. I'm not even mad really, just confused how you steam it and put thehot espresso in and it's cold. I was a barista quite recently and obviously she didn't know how to use the espresso machine orknow how to steam. Was this some kind of prank? Lol. I'm still confused ???? Help me understand! Read more
Honestly this Dunkin?s is going downhill since the last manager left. There?s a new guy running the place and he doesn?t know... anything about customer service. Multiple times now I?ve ordered online and had to wait 15+ minutes for my order. When I askabout it, they have no clue what I?m talking about and try saying that I didn?t order. This is almost on a daily basis. The newmanager is rude and hot headed Read more
The past five years I've been going here I've never had an issue until the older man who started working in the morning would... complain because I would order my apple fritter heated up. They have heated up my apple fritter for years so now they wentahead and cancelled apple fritters altogether they no longer sell them why would you do that on something you sell out of almosteveryday. I mean are you going to take Bagels away when somebody asks for you to toast it extra extra dark? Or are you going tostart telling people they can't have extra swirl in their coffee. I mean that literally how I ordered my breakfast every morningand you want to cancel apple fritters because you thought it was too much of an inconvenience to heat them up. This place justlost a ton of business I literally would go to dunks three four times a day my husband would go at least twice a day. And I knowit had to do with him because he gave me straight attitude and then thought it was funny to tell me they don't have themanymore. What a way to have employees working for you. Unbelievable. Read more
I had the most perfect cup of hot tea, milk, and ice cubes at this Dunkin's today. The sesame seed bagel with strawberry cream... cheese was perfect, too! Thank you! It's the small things that can make a day wonderful! Thank you! Read more
The night shift here is exceptional, but the day shift is absolutely awful. My order is a Hot Cocoa with added milk and a shot... of espresso. Night crew is always spot on and do it right. They're sweet and kind and are always an absolute delight. Day shift,however, pretty much always gives me a straight coffee. No espresso, no hot chocolate. The only thing they get right is puttingmilk in it. If you're getting coffee at night, 5/5 stars. If you're there during the day, however, ONE STAR. Read more
Up until like 2 months this dunking was the best and most accurate for order taking. They got all new staff recently and it went... way down. Every day the coffees are messed up and if your fine with waiting another 10 minutes for coffee after already waiting10 minutes. Management is to blame for no training. Read more
They never disappoint, having delicious donuts all the time. I finally tried the cold brew. It wasn't bad either.