Reviews for Bruegger's Bagels in Woodbury, MN
Would be 5 star but the dining room is still closed? Made the lines awkward and every other business is fully open now. Great... bagels. Read more
Smokehouse Brisket and Farmhouse sandwiches are amazing. 10/10 would recommend.
I visited this location on Friday, July 22nd at around 8:45am. The cashier (heavy set woman dark hair with glasses) walked away... when it was my turn to place an order. I stood there awkwardly waiting and embarrass as other costumers noticed as well as I didshe had left me behind completely ignored after glaring at me and walked away without saying a word. A few minutes past and shecame back and asked do you need anything in a not so friendly tone of voice, I said yes I would like to order something to whatshe replied we have a long line of people waiting for orders right now, I responded so are you telling me you have stoppedtaking orders at this time because you are too busy? She quickly got very defensive and said well no, but you have to wait fortoo long if you order anything. At this point I knew I was not welcome here and she was denying service to me for being aminority (brown skin woman), and I was not going to get anywhere. I have never been humiliated to this extend, or felt racism tothis level. I walked away across the hall to order from Caribou instead. I will never visit this location again. I hope peopleof color read this review, and not visit this location as I would hate for anyone to experience the racism and humiliation Iexperience that day. Read more
The food itself is five stars , but I have to give a one star review because the staff is so bad. There were EIGHT employees... there and not too many customers and they still had terrible customer service. They took the lady's order behind me even afterI told them I was there first and then the cashier didn't know how to get the bar code off the app. It would be much better tohave three people working there who knew how to do their jobs than eight people who don't. Just a suggestion. Read more
Bruegger?s always has the best bagels + sandwiches. They seem to run a little behind on their online orders but they?re always... very apologetic and they go above and beyond to make it right! Read more
I really enjoy Bruegger's Bagels. Every Friday morning I purchase a big bagel bundle for my family. I have the app and there are... deals that are automatically added to it on regular basis. I typically have good service but have had some issues with anemployee and I believe he is a manager. I asked why he didn't use my coupon and he said I didn't ask....uh, I had the coupon atthe top of the screen you scanned. It was only $2 but I have had multiple issues with getting proper discounts with the app.Rather than give me the $2 he told me to call customer service so they could handle it. Uh, so I paid cash and I would like mycoupon discount but I have to call customer service to get a refund...exactly how would they give me $2 over the phone? I Ireally like the bagels as do my kiddos. I just wish the customer service was a bit better overall. However, there is an awesomelady that really provides excellent customer service in the morning. She has had issues getting the app to pull up thenecessary information to give the discounts and she just does the right thing for the customer so they are happy with theirpurchase. I know this is long but if there is another location or bagel shop near your area you be a better customer experienceelsewhere. Anyway 5 stars for food, 2 stars for service. Read more
I?ve been coming to this location for many years, and I must say the service has gone down hill. We were not greeted when we... walked in, everyone was too busy to help us... even though the entire establishment was empty. The girl who?s name starts withan A was ?too busy? labeling containers to help us as we awkwardly stood there staring at them. One of the other coworkers askedher to help us and she said ?no I have to do this?. The restaurant was disgusting while the same girl went on her phone andbegan to eat in the corner. These individuals had no clue what they were doing when it came to customer service. Read more
Food is fine, once you finally get it. Online ordering is not good.