Reviews for Wendy's in Winter Springs, FL
This is the worst Wendy?s I have ever been to. They consistently put out incorrect orders, often are slow, and on a good day you... may get a smile from someone. I just got back home from ordering a Baconator combo, and they gave me a tiny patty with one stripof bacon and a bit of cheese. fries were warm at best.. for $12?? Read more
Absolutely one of the WORST Wendy's locations you can possibly go to! Staff doesn't seem to care at all, didn't get real good... vibes with the crew on shift 10/16 as of 8:20 PM. Waited in line to be served completely overcooked nuggets. Funny I am not thefirst person to complain about how the nuggets are cooked at this location, just check recent reviews. Staff didn't even give areceipt, so how am I supposed to get either another meal made correctly, or better yet my money back when I wasn't given areceipt to begin with. My next move is going to corporate and letting them know personally, call, email, whatever it takes. Comeon guys, is it that hard to do your job CORRECTLY? I work in customer service, and I know first hand how this all works and whatyou all deal with. Whoever is back in the food prep area needs to be fired. Y'all need to up your game! Read more
I've gone to many Wendy and I love the food but I e came to this one and the manager sadarhri help me order cuz I couldn't work... the computer right. My food was fresh and hot (chicken sandwich,no mayonnaise, hot out the greases fries and nuggets. So politeand very fast service. Thanks for a great experience in ur store Read more
This was our first time eating at this Wendy's location. Stephanie, Alex, Kelsey, and Mykenzie were very accommodating. They... were very friendly, and we had great service! The food was also good. We ordered the $5.00 Biggie Bag, and the nuggets,sandwich, and fries were cooked perfectly! Read more
I ordered breakfast through the Wendy?s app about 10 minutes before lunch started. Upon pickup, staff advised they did not have... one biscuit my order and could not prepare an additional biscuit because lunch was about to start. Instead, they offered toprepare my sandwich on a croissant. I found this hard to understand being that it was still breakfast time. At that point I wasabout to cancel my entire order. The manager on duty, Mary Angela, was so kind and sweet by having staff to prepare two freshbiscuits to accommodate needs. I had do wait a bit, which was totally fine with me. Read more
After not going to Wendy?s for a while because they are terrible with service, I thought this Wendy?s might be better then some... of the others I?ve been to but they are all the same. Horrible service and forgets something every time. Today I waited 15 minsfor them to cook the grilled chicken for a salad we ordered then get my food and my grilled chicken sandwich is missing to betold it will take another 15mins. I asked for my money back on that sandwich and took my other cold food and left. I?mcompletely DONE with Wendy?s unless I go to the one in Orlando on East Colonial by Mills, which I?m not close to anymore. Read more
Wendy?s is typically consistent but this was by far the worst location I?ve been to. The bread was stale and hard. The burger... patty tasted like cardboard. Avoid at all costs. It?s worth taking the drive to another location. Read more
Nice, new Wendy's with some of the worst customer service I have ever experienced. Let me tell you about my experience with Nina... the manager. You cannot use your app reward at the ordering station in the restaurant. I go and ask how to use my app and Ninareluctantly comes over and moves the order to the register. I have my free double stack reward loaded and she scans and says itdoesn't work. I show her on the app that it is loaded and ready, she refuses to use it or figure it out. I pick up my order andwe had accidentally ordered spicy nuggets instead of regular (my 8 year cannot eat spicy nuggets). I take them to the counterand she says, "You ordered them that way." Flips the order screen around and shows me. She refuses to exchange the nuggets in agood customer service gesture. We begin eating...no fork for the baked potato. Back to the counter since there are no forks out.Begin eating again. My Double Stack was wrong. Back to the counter. I tell them the burger was supposed to be mustard only. Shebrings up her screen ready to argue and guess what, they were wrong. Nina reluctantly has another burger made. Through all ofthis she has the worst attitude and displayed zero customer service. Avoid this Wendy's. It's just not worth it. It's timeWendy's corporate takes a close look at this location. Read more