Reviews for Chipotle Mexican Grill in Winter Haven, FL

The entire order literally went into the garbage. Our experience at this location was so bad that we will never return to any... Chipotle location. We placed an online order for 4 of us, picked it up, got back to the hotel to realize we were missing severalitems - both orders of kids fruit, utensils, napkins, the pork in the burrito bowl...then we tried to unwrap the ten foil offthe kids quesadillas, all 3 had the cheese outside of the tortillas so we had to pick ten foil bits off them as to not eat it,so we thought ok, no fruit for the kids but at least they have quesadillas to eat...wrong! The chicken was so incredibly spicythey couldn't even eat it. The burrito bowl was made incorrectly. No pork at all, the steak was also too spicy for even an adultto eat and it was just gross in general. We decided to just dig into the chips and queso. Well the queso (which we normallyenjoy from Jacksonville locations) was the most disgusting thing I've ever put in my mouth - and also too spicy to eat, createda nasty mouth fire, plus the chips were stale! I don't know if there was a disgruntled employee adding they're spiciest peppersto everything or if they can't follow recipes, but it was truly awful. I don't think it gets any worse than this. Stay away fromthis garbage. So many other choices for places to eat nearby. Read more

I just picked up my order and I just want Chipotle to know that having someone work on the to-go orders separately is waaaayyyy... more efficient. I didn?t have to wait for my food, my order was accurate, AND utensils and napkins were already in my bag! Ireally appreciate it!! I know that some other locations do the online orders in the regular line and you have to wait foreverand tonight that wasn?t the case. Thank you so much!! Read more

Well worth the wait! Went in store to place an order for 5 people, I missed the name of the initial line server, he in addition... to Joe and Jacine were friendly, courteous, and gave me exactly what I asked without issue. As things needed replenishing theywere apologetic about not having the desired drink or having to wait for food items to be prepped. They do their best to meetthe customers needs and their demeanor made the experience worth the wait! Will definitely be back! Read more

This location is the absolute worst I've ever experienced. I waited inside the store 30 minutes after the time given for the... order to be ready. The store was nasty. Food all over the floors, and tables. The young lady making the to go orders wasslinging bags on a random table, not even calling out names for anyone to know if it was their order or not. Absolute horriblecustomer service. I watched my $40 order sit as she tried to make 8 other bowls at once. I left the store without the food afterwaiting 30 minutes. Complete waste of time. This store needs better management, and immediate staff training. Very bad customerservice. Read more

I wish I could give it zero stars, worst chipotle I?ve ever been to, they should just close down. The chicken is always burnt... and the wait time for the line is crazy insane because they are so slow and never have anything. These were the tacos I gotyesterday, barely serves anything, burn taco and chicken. Do yourself a favor a drive a little more and go to the chipotle inDavenport. Don?t waste your time or money here. Read more

Worst chipitle I've ever been to, I go here because it's across the street from where I work. The chips have never been fresh,... always soggy and floppy or stale and flavorless. They can't roll a burrito to save their life. And today I found a STAPLE IN MYBOWL? I almost swallowed a metal staple. I'm not sure what's going on here but I've never had such bad service or food at achipotle before. Every time I think "it can't be as bad as I remember" I go ahead and give them another try and I'm justdisappointed again. Read more

The food I ordered in the app was made incorrectly, but the restaurant staff was very kind about correcting the problem. Our... kids cheese quesadilla meals didn?t have cheese in them. (!!) Other than that this chipotle experience was a bit sub par. Ricewas soggy, chips were stale, and the restaurant seemed like it wasn?t cleaned very well. I explained the situation to a staffmember but I got no response. Take a look at the pictures I?m posting here. Crumbs everywhere on food prep tables and the floor. Read more

Great food choices..it was a pleasant experience. But the brown rice was stale. And the tables needed clean. But the food still... tastes good despite its imperfections. Read more