Reviews for Cold Stone Creamery in Winston-Salem, NC

The service today was stellar -- though we were the only customers. I just didn't like the ice cream. I got two different... flavors and couldn't tell the difference between them. Neither had a flavor that stood out. And the feel of the ice cream in mymouth seemed like cheap ice cream. I have to watch calories so when I splurge I want the experience to be "worth" the calories-- this ice cream definitely wasn't worth the calories. I got two scoops there but can say that a Sonic milkshake is far betterthan this ice cream was. I was so disappointed. Read more

My experiences at this location are good, for the most part. Lately I've been coming in for my specialty milkshake and this... adorable young lady "Z" (Zamora, I hope I didn't butcher name too bad) consistently make the shakes with love by not onlyexecuting my request but serving it with a smile. I can tell she enjoys what she does. Good job to management for hiring such agem like "Z"! Read more

Miserable experience. I ordered The Mighty Pink Puff without being informed that I would not receive the promotional cup if I... had it in the smaller "Like It" size. When receiving my order, I asked if I could simply have a promotional cup. I'm a smallperson, I don't need a ton of ice cream. They said they couldn't give me the cup, which is acceptable, so we asked if we couldpay the difference for the size upgrade, keeping our "Like It" size and simply receive the cup. They said they called the storeowner and the store owner said they absolutely could not provide the cup unless they made the ice cream in the cup in theupgraded size. The store owner must be on a maniacal power trip here, because what they allowed me to do was pay the sizedifference and make an entirely new ice cream- thus eating the cost of the ice cream they already made me. Anyway, I've been anambassador for the character on social media for a few years and according to my observations, many other locations seem to justgive extra cups away to people. The most ironic thing is, the store probably throws away unused cups when the promotional periodends anyway. It seems like such a waste. I don't know what the deal is, if it really does boil down to this regional owner: mydude, it's just a cup. I'm a fan of the character and my job entails promoting the character so that's where I have stakes inthis and need "just a cup", but I don't know what your deal is other than utilizing whatever little power you have in this worldover making people miserable when they're buying promotional ice cream representing a family friendly video game franchise. Read more

Not coming in here again the place really needs to be restaffed I got covid symptoms from them this Tuesday afternoon and all... the sudden this black girl stares directly at me like shes guilty all the sudden and I knew what was going on. They cant washtheir hands, nor wear gloves and no greetings. Unprofessional! I will never come back here AGAIN!! Read more

No tables to sit down with the family! Ice cream is good if you don't mind standing outside in 90 degree heat in the parking lot... with morons driving around with horse blinders on. * This is for the Winston Salem location*. P.S. I would hope all other C.S.C.customers don't have the same experience. Read more

Went on Mother's Day today. Waited 30 min in line and only 2 families had gotten served!!! HORRIBLE HORRIBLE STAFF!! No greeting... the customers...no prioritizing the long line out the door!! 3-4 workers there and they were doing everything but makingorders!!! We left after 30 min and we were still 3 families deep! Read more

Great cake! Just might want to check the labels ????

This was my first visit to Cold Stone and it was great. I tried the Cookie Doughn't You Want Some. It was very rich and super... sweet. We ordered the smallest size, the like it, and it felt like a ton of ice cream. Both of us were barely able to finish ourportions, but we managed anyways. There were quite a few people in line but the three employees managed to get the line throughfairly quickly and efficiently. None of them were particularly friendly but I think that was probably due to all the hustle andbustle of the long line. The parking lot here is pretty full since it's next to a Chipotle. They have a few tables for seating,which happened to be full when we came in. But by the time we were through the line, several tables had freed up. We had a nicefirst visit here and will definitely be back in the future. Read more