Reviews for Cinnabon in Winston-Salem, NC
Very disappointed in the lack of customer service! I went Friday 8/27 around 530 and the 3 associates working had 0 customer... service skills. Also we are under a mask mandate and none of the associates had a mask. They are serving food and should befollowing city mandated Covid Guidelines. On top of the service I was given a hard dry Cinnabon. This place used to be great!Please train or reevaluate your staff. Read more
The flavor is always the same, the classic is delicious when it is hot
The people running this store are unprofessional and just plain rude. Waited in line (along with several others) when they began... turning off lights but no announcements that they were ?sold out? two hours before closing. This place, like the rest of HanesMall has just completely gone downhill. Save your time and go to Greensboro or concord instead. Read more
It's always a treat to come here. I remember as a child when you leave the mall you gotta get a Cinnabon before you leave. Even... to this day, I still enjoy doing that. Of course now, I have to skip over that tradition SOMETIMES. But this day I went itwasn't for me. My mom wanted to come. Yep, came to the mall just for her a Cinnabon. They had ran out right before I got there. So they tell me it was gonna be eight minutes. I waited, cause aint nothing like a FRESH anything. But a FRESHCINNABON? Nothing like it around. You smell them baking when you enter the door. Highly recommended if you've been sleepingunder a rock for the last 3-4 decades. Read more
****Update****Decided to go in for another visit, I really didn't want to give up on my favorite sweet tooth spot and it was... well worth it!! DILLON was excellent and a pleasure to speak with. I feel like the improvement was worth the wait.???? Servicehas gotten worse with the hiring of teenagers. I really hate that when i'm request my receipt they dont bother to give me myreceipt that allows me to participate in the survey!!! I love cinnabon but I have very disappointed in my service these last fewmonths at this location!!! Read more
The white lady cashier is fast and always knows what she is doing, she knows the prices by heart and is sure to pick out the... best looking cinnabon. Cool lady wish I knew her name. [Edit]: Now one star, service is garbage. I wait 5 mins and never did anemployee come to the register to fulfill my order. Read more
Took about 3 minutes before anyone came and assisted me with my order although there were multiple staff memebers just standing... around doing nothing. I received a cinnamon bun from an old batch and before I paid I saw them pull out a new batch. I politelyasked him if I could get one of the newer cinnamon buns and he kept telling me no. If I?m paying for your food and service thenyou should respect a customers request. Read more
Went at 11:00 when they open to pickup Cinnabons for me.and the kids and they said none would be ready for 30 minutes. Why open... at 11 if you have no product for sale? Read more