Reviews for Burger King in Windcrest, TX
They messed up my order. O asked for a refund the so called manager came to the window. I explained what happen. He refused to... refund my money. Then in a smart mouth way said Corporate office. Then he slammed the drive up window and locked it then walkedaway. I set in my car so I beep my horn. Another kid came to window. I explained what happen again to him and asked for aREFUND. he told me he didn't know how to do a refund. I explained to him how to do do a refund. I told him I was going to stayright at the drive up window until the. Police makes me move. He left the window came back and then after that they gave me therefund. I said thank you and went home. I Will be back to Tomorrow to talk to the real manager about what happened. Read more
They truly need to hire more employees and have food ready. Third time's a charm...finally had some one there in the drive thru... at 7 o'clock. Unfortunately, they were not prepared. A lot of there breakfast foods were not delivered or prepped. Read more
My order is always right, the service is great and employees are awesome at this location. Doesn't matter what time I show up... they are always willing to make whatever I order unlike the location by my house. Fortunately for me I work by this wonderfullocation so it's never out of my way but even if it was I would still make the drive. Read more
My relationship with this BK has been on and off. For a while the waiting time in the drive thru was more than 30min. If you... ordered ahead on the app, they wouldn't have order ready or they would tell me that they never received my order (and of courseI still had to wait in the drive thru line, lobby is usually closed).No that long ago i went by and they seem to be doing a bitbetter. Don't give up Walzem location. Read more
We drove here for take out only to find the drive through closed. We went inside, ordered a Texas Whooper Meal and a regular... whopper meal with an order of chicken fries. I was told it would be five minutes for the chicken fries and I agreed with thatbeing fine. I pay for my order and while I?m waiting I start to notice that this place doesn?t look very sanitary. I start toregret my visit. 10 minutes later the gentleman comes up with a bag of chicken fries to tell me he has no chicken fries. I askhim what it is that he?s holding and he responds ?spicy chicken fries?. At this point I request a refund on my chicken fries andI?m told that they cannot refund me any money ?because the order had already been ring up?. It makes no sense. I ask him whathe can do to compensate me for not having chicken fries and at this point he says he?ll throw in some mozzarella sticks. The fries were cold, the burgers were cold. This was a terrible experience. It?s a shame because we really like Burger King. Wewill be visiting a different location from now on. There were only two people working at this restaurant which explains why thedrive through was closed. Read more
For the love of God train your team members the difference between a plain CHEESEburger and a hamburger. 9 times out of 10 I... end up with a hamburger instead of the cheeseburger I asked for??????????????? Got ridiculous having to go back so I stoppedgoing to this location but today didn?t have much choice as we were on a time crunch. Figured after several months of not goingback that maybe some team members grew a brain?.clearly not. If you go to this location make sure to spell it out slowly toclarify what you mean if you requested any changes to your order. Read more
This was supoosed to be one of their new spicy melts, it arrived cold to the touch, nothing melted.. the patties where dry and... also cold to the touch. Absolutely no attempt was made to practice any sort of food prep saftey or follow the training theyshould have been given in store. They where not busy, we where the only vehicle in the drive through. When i approached theminside about the meal i was literally given a "whatever" so i left tge food on the counter and walked out. Avoid this location, not worth getting sick over. Read more
Disrepair. Visited this Burger King on 9/24/2022. Ordered two whopper meals from inside the store. Food was a little slow, but... acceptable. Taste was OK, and food was warm and hot, but goes downhill from there. Service and interior was horrible. When Iordered two diet cokes with the meal, I was given the drink cups immediately, but when I went to the drink fountain area the icemachine was broken and a customer said I had to ask someone behind the counter to fill my cup with ice (why didn't they offerice when giving me the cups?). So I waited at the counter to ask for ice and several people walked right past me withoutacknowledging me at all. Finally after several minutes someone got me some ice. Walked to the tables to sit down and most ofthem were dirty (but there were only a few customers so not that busy). Floors and walls and tables were bad and I felt like Iwas in some hole in the wall dive, not a major chain restaurant. No one lifted a finger to clean anything the whole time I wasthere. See attached picture to see disrepair of walls with cracks, chipped paint, water stains, etc. Fountain area also indisrepair shown in pic. Not a very appetizing place at all. Only reason I gave two stars was because the food was OK, butcouldn't stomach all the fries sitting inside the place. Read more