Reviews for Tropical Smoothie Cafe in Winchester, VA
Went to tropical smoothie cafe today with my sister I had a 3 cheese and chicken quesadilla and my sister and niece had grilled... cheese. My sister had a blueberry smoothie with her meal and I had a strawberry banana smoothie. The food and smoothies wasreally good. Angela was a nice person she took our order. Read more
This place has gone downhill. The Rutherford location can never make a smoothie correctly, so I would come to the one in town... (Pleasant Valley location) but the last few times I?ve gone to the one in town, they are ALWAYS out of something. Fromingredients to cups today. I ordered ahead on the app, and when I got there, they gave me my smooth in 2 kids size cups. Itwould have been nice to know this ahead of time. Last time I ordered, it took almost 35 mins to get my smoothie because theydidn?t have half the ingredients for my smoothie that I ordered on the app as well. Again, it would have been nice to know thisbefore hand. But once you pay & they have your money already, they don?t care about you being inconvenienced. Not sure how theycontinue to run a business when they aren?t even able to keep simple things such as cups stocked up. Both Tropical Smoothielocations in Winchester have gone way downhill recently. Don?t recommend! Read more
Wait times for this place are absurd. Placed an order online and was given a 10 minute estimated time for a smoothie. Just one... smoothie. Had to wait 55 minutes. Might as well have driven to front Royal location and back. This store has beenunderstaffed for more than a couple of years. The worst part is that these reviews don?t seem to get more than an automatedresponse. Read more
There has to be an issue with the management, constantly battling staffing issues, wait time for a smooth to is roughly 10... minutes per car. I?m 35 minutes in the line with 4 more still in front of mine. If there was a company investigation and theyfound nothing wrong with the chain of command there. Someone open up another one. Read more
if i could give it 0 stars i would! Got it remade 2x!! and the first time was so bitter & so i went back and ask nicely if i... could get it remade , & so i waited 20 mins just for (African American) girl to be really unprofessional with my smoothie onceagain and if i could describe the 2nd one, seem like a 5 year old made my smoothie. unacceptable. never coming again. Read more
Since I?ve started going to tropical smoothie I?ve had some really good smoothies and some not so good. I?ve had some that... tasted really watered down and not much fruit flavor to them even when I added the extra fruit. I ordered one the other day andagain it tasted watered down so I told on of the employees and she was very friendly, kind and offered to make me another one.She made it and it was perfect. Kaitlyn is awesome and I appreciate her wonderful customer service and she takes care ofeveryone with a smile and a great attitude. Everyone could use more Kaitlyn?s in their business. Thank you!!! **UPDATE** Joshalso does a great job, along with a few others. I just haven?t gotten their names but Josh always stands out. He?s constantlyhustling and makes some of the best smoothies. My co workers and I order just about every day and every time he?s there I know Ican count on my smoothie being on point. Read more
The Tropical Smoothie Café has fantastic smoothies, the Café is cute and beach themed and the staff are super sweet. They... have tables and chairs so you can sit and enjoy your smoothie --the drive through is busy but the inside is quiet. All food ismade to order. If you want a wrap, they make it the spot. You can swap out the turbinado sugar for Splenda, you can have anywrap made into a bowl and if you are picky about an ingredient because it is made to order, they will accommodate yourrequest-- All of the smoothies are good, you can not go wrong -- our family is working through the menu. The app has greatrewards if you download it, more discounts if you do the survey on the receipt -- it makes a nice little date night for healthyfood. My absolute favorite thing about TSC is that it right next to Planet Fitness, so as a reward for working out, I can get asmoothie -- so motivating!!! This is a picture of the Detox Green smoothie, I love it. I have one every morning. That's why I'mall about the discounts listed above. Addictive!! p.s. I see the other reviews below everyone has a complaint, I do go everymorning and have not had these issues. Bad service is few and far between. When the service takes a bit they apologize, theyhave a sign about staffing issues and if you are in a hurry you can order on the app or if you walk in you jump the car line. Read more
I don?t write reviews and I don?t know if management actually reads these, but the service and smoothies here are honestly... terrible. It?s kind of been hit or miss on whether or not you get a decent smoothie - so for the chance that it MIGHT be decent,I kept going, but I don?t think I can anymore. Not to mention the wait is incredibly long even when you?re the only personthere. It?s disappointing because I used to really love these smoothies. Please do something about this and train your employeesbetter. Read more