Reviews for Subway in Winchester, ON
Short of staff so wait times were longer. Seems to be a universal problem these days.
40 mins for a sub. Out of key ingredients all the time, something is always broken. Under staffed during busy times and very... rarely have staff that provide customer service. Absolutely the worst. Read more
40 mins for a sub. Out of key ingredients all the time, something is always broken. Under staffed during busy times and very... rarely have staff that provide customer service. Absolutely the worst. Read more
I usually order from this place for lunch, and was always happy with the sandwiches made by the day staff, even if they often... seemed annoyed and unpleasant. HOWEVER, I will never order from this Subway again. In the last month, we have ordered from herefor dinner a couple times, and every single time it has been wrong. The first time, my fiance got there while the sandwicheswere being made and had to correct the employee as mistakes were made. The second time we got all the way home (25 minutes away)before we knew the sandwiches were wrong, and decided to deal with it since it was a long drive back. This, tonight, is now thethird time that our order has been completely, not even close, wrong. Tonight, I said no way and decided to call and have themremake them. 1 hour later I am now home with what appear to be the correct subs. Not one apology. The person who we know hasmade these multiple mistakes conveniently had to run to the back when I got there instead of helping me. When I voiced mycomplaints while in store, I didn't even get a response. I understand the person I ended up talking to was not the one who madethe errors, but again this would be the time to apologize or say something....anything! For something that is no longer even acheap option, you would think customer service would be a little better, or even exist. I have to believe the positive reviewsare either from people ordering on lunch, or from fake accounts trying to offset all the negative reviews. If I could zero starI would. Read more
I usually order from this place for lunch, and was always happy with the sandwiches made by the day staff, even if they often... seemed annoyed and unpleasant. HOWEVER, I will never order from this Subway again. In the last month, we have ordered from herefor dinner a couple times, and every single time it has been wrong. The first time, my fiance got there while the sandwicheswere being made and had to correct the employee as mistakes were made. The second time we got all the way home (25 minutes away)before we knew the sandwiches were wrong, and decided to deal with it since it was a long drive back. This, tonight, is now thethird time that our order has been completely, not even close, wrong. Tonight, I said no way and decided to call and have themremake them. 1 hour later I am now home with what appear to be the correct subs. Not one apology. The person who we know hasmade these multiple mistakes conveniently had to run to the back when I got there instead of helping me. When I voiced mycomplaints while in store, I didn't even get a response. I understand the person I ended up talking to was not the one who madethe errors, but again this would be the time to apologize or say something....anything! For something that is no longer even acheap option, you would think customer service would be a little better, or even exist. I have to believe the positive reviewsare either from people ordering on lunch, or from fake accounts trying to offset all the negative reviews. If I could zero starI would. Read more
The level of incompetence at this subway is incomprehensible, they folded my chicken breast! The service was ridiculously slow,... the staff ignored the fact that the line of customers was huge, and at least four customers left during the time we waited.Toppings were only put in the center six inches of a foot long sub, it was completely drowned in sauce when I specificallyrequested a single line, and to top it all off they folded my chicken breast with their knife to try and close the sub insteadof putting it not in the fold of the sandwich. By far the worst subway experience I have ever had! Read more
The level of incompetence at this subway is incomprehensible, they folded my chicken breast! The service was ridiculously slow,... the staff ignored the fact that the line of customers was huge, and at least four customers left during the time we waited.Toppings were only put in the center six inches of a foot long sub, it was completely drowned in sauce when I specificallyrequested a single line, and to top it all off they folded my chicken breast with their knife to try and close the sub insteadof putting it not in the fold of the sandwich. By far the worst subway experience I have ever had! Read more
where to start, 3 people in the back, 1 looking at me and continuing to stack cheese, the other writing out something and the... 3rd eating chips. Several minutes later I stuck my head in the back and the one eating chips looked at me like a deer inheadlights and huffed. The sandwich itself was the worst I've ever had. I don't know if it's because of poor quality ingredientsor the employee being upset that they had to work... Anyway never again. Read more
where to start, 3 people in the back, 1 looking at me and continuing to stack cheese, the other writing out something and the... 3rd eating chips. Several minutes later I stuck my head in the back and the one eating chips looked at me like a deer inheadlights and huffed. The sandwich itself was the worst I've ever had. I don't know if it's because of poor quality ingredientsor the employee being upset that they had to work... Anyway never again. Read more
August 1st 2022 1130am Subway employees deserve a shout-out today. The young lady was spot on with her work ethic and the care... she put into every sandwich was outstanding. The young man went above and beyond to find gogo squeezes when the first attemptturned up empty. He showed true character with the humility and insight to check again. The other employee, I believe her namewas Josee (I could be wrong), came and helped when the time came and it was nice to see the iniative being taken. It's no secretthis particular Subway has had its set of downs since the pandemic, but in my eyes, today, these three people have redeemed thestore and restored my confidence in it. Bravo! I hope I can have the opportunity to see them again. Read more
August 1st 2022 1130am Subway employees deserve a shout-out today. The young lady was spot on with her work ethic and the care... she put into every sandwich was outstanding. The young man went above and beyond to find gogo squeezes when the first attemptturned up empty. He showed true character with the humility and insight to check again. The other employee, I believe her namewas Josee (I could be wrong), came and helped when the time came and it was nice to see the iniative being taken. It's no secretthis particular Subway has had its set of downs since the pandemic, but in my eyes, today, these three people have redeemed thestore and restored my confidence in it. Bravo! I hope I can have the opportunity to see them again. Read more
Closed when it said it was open till 10pm. 7:45pm on Saturday July 2nd. Drove out of the way for it and chose not to stop in... Kemptville since it said it was open. I'd suggest changing your hours on Google if you will not be open. Read more
Closed when it said it was open till 10pm. 7:45pm on Saturday July 2nd. Drove out of the way for it and chose not to stop in... Kemptville since it said it was open. I'd suggest changing your hours on Google if you will not be open. Read more
They were out of the veggie patties, so I thought whatever I?ll just get the delite it?ll be fine, but then they put bacon on... it? Not only that, there?s a *lot* of bacon on it. It permeates the whole sandwich, I can?t eat it at all. And of course I onlynoticed when I got home and I?m not making the whole trek back over just to have it corrected ???? Read more
They were out of the veggie patties, so I thought whatever I?ll just get the delite it?ll be fine, but then they put bacon on... it? Not only that, there?s a *lot* of bacon on it. It permeates the whole sandwich, I can?t eat it at all. And of course I onlynoticed when I got home and I?m not making the whole trek back over just to have it corrected ???? Read more
Short of staff so wait times were longer. Seems to be a universal problem these days.