Reviews for Cold Stone Creamery in Winchester, CA
If you go inside and order in person -they are so nice and helpful. The Ice Cream is amazing. However, if you order on line... for pick up or delivery- the website changes Oreo Ice Cream into 2 Oreo Cookies! I recommend going in the store to order. Read more
We parked in front of the store attempting to place the order through the all. Then tried online. It was a large order. After... about 20-30 minutes of waiting in the parking lot for the ice cream, they called to let us know they were ready. These picturesare basically the exact same product we received. Immediately upon seeing the ice creams melted like this, we went back into thestore requesting to work with them to fix it. Maybe they could fix the ice cream right away. Or give us a refund. We handedthem the ice cream and waited. They came back out and denied us a refund. They gave the ice cream back and gave us a card tocall the manager. The call with the manager was such a frustrating experience. He was asking where was the ice cream when wegot it. Explaining how ice cream works and why it melted so fast. He kept trying to make a point and we just wanted this problem fixed. I am giving 2 stars because he actually ended up saying he'd give us a new batch of ice cream when it was convenientfor him. But we were sick and unable to make it. I asked if we could do it another time. He has yet to respond. We used to comehere a lot before. Very unhappy with the way this turned out. Read more
Talk about overpriced! You can just about buy two quarts of ice cream from Rite Aid for the price of their smallest cup, and I... emphasize smallest. I tried the cookie dough, and it was awful. Didn't even taste like ice cream, more like yogurt honestly. Itwas my first time there, so I don't know. Overall, the facility was clean, staff was friendly, and it had enough seating forthose that chose to stay. When you're a parent you try and please your children, but this was probably the last time I'm gonnafrequent this establishment. Rite Aid tastes better, and you'll certainly get more bang for your buck minus the fancy topping ofcourse. Read more
Love the ice cream and iced coffee drinks, lots of flavors to choose from. The store is clean but I knocked off two stars for... customer service. The girls working behind the counter were not friendly at all. No smile, no thank you, nothing! I said thankyou to both girls and didn't even get acknowledged at all. I would've been fine with just a quick smile or really anything. Workon the employees and teach them how to interact with the customers and I would give them 5 stars. Read more
I recently tried Cold Stone in Winchester. I was amazed at all the toppings available to customize your creation and different... sundaes offered. I wasn't amazed at the value of the product and disappointed that a trip for ice cream could bug e soexpensive. Read more
Total score! Ready to go quarts!! Love this place! Staff was really friendly! Be back soon to try the ice cream cookie... sandwiches! Read more
Very nice staff. I messed up an ice cream cake order and they were very happy to help fix it. The only thing is I wish they... would take coupons by showing the email on your phone. I stopped using their coupons because it started to add up on paper andink use. I would go more often if they accepted mobile coupons. Read more
For concerns for health and safety, California instituted a state wide mandate for people to wear masks regardless of... vaccination status on December 15th. Imagine my surprise when I walk into Coldstones to find an unmasked worker talking over theice cream he is serving and scooping. I had to disappoint my children and walk out because your employee and store were notadhering to policy. As a food service worker, there are health and safety protocols that need to be enforced, and mask wearingneeds to be at the top of the list right now. Please have your stores and employees follow protocol and policy for the healthand well being of the community. Read more