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Reviews for Jimmy John's in Wilmington, NC

Maria Chiverella 1 year ago
1

Terrible customer service. Writing weird/passive aggressive comments on people?s Uber?s order shows lack of deductive reasoning,... class and overall intelligence. Staff should actually check what the system allows users to order & do. Owner, Your business isbeing run into the ground and by the show of your comment responses, you?re letting it happen. An apology does not negate thisrepulsive behavior and experience. We won?t be back. Read more

Silas Saunders 1 year ago
1

I went in yesterday night, two employees were rude and snarky from the moment I walked in which is weird for this area. Will go... to Jersey mikes so I don?t have to deal with that. I won?t be back. Read more

PJ Garcia-Drish 2 years ago
2

There's never any soap in the bathroom upstairs and I see employees come in and out of the restroom. That's not acceptable. I... will no longer be eating there. Read more

Zachary Decker 2 years ago
1

Ordered through the app like always. Got charged the $30 for the sandwich?s yet the store claims they never got it and that even... though the money is gone out of my account and I can prove that, they?re not going to make my order unless I pay twice. Now Ihave to contact my bank to reverse the charges. Way to go Jimmy John?s, way to be a bunch of thieves. Read more

Bekah Cullen 2 years ago
1

This location has pretty odd hours. Or maybe it?s just odd delivery hours? But, I?ve tried to order from them a few times and... received a prompt saying that the location was closed ? in the middle of the day. Today, when my partner ordered for delivery,he was asked if he could come pick up the order himself because there were no delivery drivers. We live in Brooklyn Artsdistrict so he agreed, but it just so happened to be RiverFest this weekend which made getting downtown and finding parking abit difficult. Once we got inside the store to pick up the order, we noticed there was only one employee in the store. Ithought that might mean we?d be waiting for bit, but, our order was ready to go. Lucky, right? I always get a Turkey Tom withextra lettuce. I usually love Jimmy John?s lettuce. This sandwich tasted funny ? not terrible ? just different from what JimmyJohn?s has normally tasted like. Here we are, a few hours later, and my partner and I have both had upset stomachs and mentionedthat the lettuce tasted funny. If I had to guess, I?d say our sandwiches were prepared ahead of time ? maybe even a day or two? and weren?t fresh. I?ve never had a Jimmy John?s experience quite like this one and probably wouldn?t leave 1-star, but due tothe delivery issues both today and at other times as well as being physically ill from my turkey sandwich, here I am. Read more

Julia Lee 2 years ago
1

Got my beach club without the turkey so basically got lettuce and tomatoes with creamy avocado paste.

Shanta Hobbs 2 years ago
2

I?m going to speak on customer service. We called to find out what type of food they serve besides sandwiches. The dude was so... RUDE! Before we could finish asking he said that he wasn?t going to read us the menu and we could go online. First of all, wedidn?t ask him to read us nothing from the menu. We just wanted to know what else they served besides subs. Jimmy John need totrain your people how to talk to customers on the phone!!!!! Read more

Dave Ellegood 3 years ago
2

The young purple headed mask security/sandwich maker asked about my mask. I answered that I didn't have one and I'd be happy to... go outside to order and wait. Her immediate response was "it's the law" bothered me because it's not. In addition, I suffer fromheart and blood pressure issues where as a mask makes it difficult to breathe. I have a doctors note and I'm very respectful toothers. I was happy to go outside. I typically order a sandwich from there at least once a week but I will be going around thecorner for my sandwich to avoid any more liberal hissy fits. Read more