Reviews for Jimmy John's in Wilmington, NC
We?ve ordered online from this location probably six times in the last two months, often enough to know the service is not... great. However, we kept coming back. Our mistake. Tonight, we walk in, after about 10 minutes, and the three employees aresitting at a table. There is no one else in the restaurant. When they make it up to the counter I say I am there to pick up anorder, which I can clearly see is not ready. One of the employees proceeds to pull it off the printer where there is anotherticket as well. When we make it home with our order I realize they have forgotten the two bags of chips ordered with our twomeals. We won?t be returning. Read more
My sandwich was missing the main ingredient, turkey! Lucky for them I was too hungry to go back and was already on the road.
Their tag line is 'freaky fast' but after placing an order 30 minutes in advance they hadn't started my order yet when I came to... pick it up. The food is consistent between locations but I will avoid this location going forward as this is the 3rd or 4th timethis has happened. Read more
Excellent customer service! I ordered my food via mobile pick-up. There was a mistake in my order that I did not catch until... later. The manager, Damion, had the order remade and sent to my workplace at no charge. 10/10 service recovery! Would recommend. Read more
Maybe let your delivery drivers know that the diagonal lines in accessible parking spots are not the correct place to park-... whether for 5 minutes or 5 hours. Disgusting disregard for people. Read more
My wife and I ate lunch there today. When we walked in the music was so loud we could not even hear the man who took our order.... My wife ordered a sub sandwich that was very dry. She assumed oil and vinegar would come on the sandwich, but it did not. Theman taking our order may have asked her about it, but we could not hear a word he said. When we sat down to eat, the music wasstill so loud we could not even carry on a conversation across the table. I will certainly share my experience with family andfriends and recommend they eat somewhere else. This was a miserable experience and we will not be back. Read more
I had not visited this location in a number of months and was very disappointed! Sandwich was Okay! Eating counter was sticky, I... advised staff and he simply handed me a napkin! I told him it needed a wet wipe and he went to sink, wet a paper towel andhanded it to me! Same person was taking draws on a e-cigarette in his work area! Final straw I went to Mens room and it wasNasty, toilet, floor and sink area! Was Very surprised! Is it under new management? Read more
The bacon on the sub was practically raw, staff were unpersonable....acted like they didn't care if you came back or not.