Reviews for Auntie Anne's in Wilmington, DE
Called an hour before our scheduled pick up to confirm my order, told that it might be a few minutes after the pickup time. Came... in at 430, and they hadn?t even started my order. I didn?t walk out the store until 5. And I heard her tell other customers thatthey weren?t making any more pretzels, when they?re still scheduled to open for 3 more hours. Just poor customer service allaround, there was no offer for compensation or apologies. Just bad service. Read more
26 minutes for cinnamon nuggets ...5 employees ..only 2 customers ahead of me ... No care for the customer. Was like 5 zombies... just standing there hoping that pretzels would just magically appear .. Read more
Don?t go to this auntie Anne?s I ordered on google and when I went to pickup my order they told me they didn?t have a part of my... order. When I asked for a refund on the whole order I was told there wasn?t anything they could do because I ordered through a3rd party and hadn?t received the money yet. I understand not receiving the money yet, but clearly if I was asking them for themoney back there wouldn?t have been anything stopping them from receiving the payment that I made so because there is no way toget in touch with google I have to call my bank to get a refund. It?s very frustrating that a small problem could have beenfixed with her just giving me the $2 for the product out of the cash register but not I have to call my bank because your peopleclearly are unable to fix customer service issues Read more
One of the few places I HAVE to stop at when I go to the mall. They are great for a fast treat and have added a bunch of new... choices. Thier cinnamon pretzels are still by far my favorite. The Auntie Anne's in the concord mall is one of the best in thearea, they give speedy service and offer good quality food. Read more
Marissa the shift manager on duty (at the Concord Mall Wilm,DE location) was exceptional she made me a fresh pepperoni pretzel... that was the BEST I'd ever had in all my Auntie Anne's pretzel eating experiences. The staff was friendly and looked to workwell together. The line got busy but the 3 lovely ladies working got the line down fast and with great customer service. Marissaand her crew are to be commended. Read more
These pretzels are amazing. Many available options for regular pretzels, cinnamon sugar, almond, etc. They also offer small,... bite sized nugget pretzels that are just as enjoyable. They taste fresh and never disappoint. Read more
The pretzels were great, but the service was lacking. The cashier didn't know about the deal advertised on the banner right... above him, the young man giving out samples didn't know what he was giving out, and there was a long wait despite 6 employeesworking Read more
Good store , we stopped by on Saturday morning 11:30 ish and there were not a crowd. We were served with hot pretzel and staffs... are friendly , attentive , quick service. Like the seating outside of the store and it was mall setup though. Read more