Reviews for Dunkin' in Willow Grove, PA
it?s 6:05 PM they?re supposed to be up until 7 PM. The employees are inside. The doors doors are locked. It?s been happening a... lot since Covid. Can be a real problem depending on how far away you live or what kind of store it is. Read more
Slow service, orders made incorrectly often. The night staff does okay but the morning staff can't seem to ever get it right. 0... stars if i could. There was a heavyset mixed race employee who made my drink wrong and refused to fix it. Check my reviews I dooften positively review places but this location simply couldn't meet even basic standards. Read more
Stopped in to grab an avocado toast Already had coffee from previous DD run and had the NERVE to ask them to top it off because... it had gotten cold Nicest staff ever did it without hesitation as a matter of fact with a smile and my avocado toast wasDELICIOUS Read more
I love the people here..esp the guy taking orders from drive through in the morning. What a pleasant guy. And super organized... and personable. He is fast like he works on Wall Street. Just a very well run machine at that location. I do think they may needanother person for walk ins at times. Read more
Every dunkin I've ever been to has been chaotic. The coffee is good, but no one knows what is going on at any given point. Last... time, they confused my order for someone else's and served people in line behind us before us. Read more
The gentleman at the drive-thru are the most polite, friendly and efficient boys. They get my order right every time (especially... my coffee!) and the next time I go through, they recognize me and ask me how everything was last time. Hats off to Frank, Sammyand CJ! Great Service Gentleman! Read more
I love matcha latte and I ordered consistently to Dunkin near my place. So far, they got 2 orders out of 10 orders made wrong... to iced latte (coffee). I've asked (through app) for less ice and out of 5 times, only ONCE it was filled with less ice. Smallsize was 4 sips and was gone I starting to doubt they made it almond milk when I order through app as apparently "less ice"means ice to the rim. Read more
The sign says this Dunkin closes at 8:00 pm on Thursday. But when I got here at 7:10 pm on that day, the doors were closed and... blocked off. The staff refused to acknowledge us. Overall very unprofessional. Read more