Reviews for Santora's Pizza Pub & Grill in Williamsville, NY
I love Santora’s and have come here often for a good beer and a quick bite. It’s never the cheapest but the food is good.... However, I couldn’t rate the service in the bar seating negatively enough. Bartenders are working hard and the servers arebuzzing but if you sit in the middle area, you can forget about feeling like they want you there. You can order to your tablevia QR code which is awesome and I wish more places would adopt it. The person that brought our food was the most rude,self-centered individual I have ever come across. All they had to do to earn their tip was bring the food out and I regretgiving them anything. When I asked for side plates with the appetizer, they told me, in a disgusted tone, to get them from thebar. When the food came, we asked for silverware they again told us to get them from the bar, to which I asked why theycouldn’t give them and was met with a scoff and they turned and left, never to be heard from again for the rest of the night.I can’t imagine this is what Santora’s is hoping their customers experience but it’s pitiful to call this service andworthy of a tip. If you do choose to come here do NOT sit anywhere other than a table or directly at the bar or you will beviewed as an inconvenience. Read more
Overall 3.5 stars. We tried Santora’s for the first time today and overall had a pleasant experience. The service was good and... the facility is great. The wedge salad was fantastic but the white pizza could have been better. The flavor was good but thedough seemed undercooked and was very floppy. The pizza was also absolutely swimming in oil. There are local places that do amuch better white pizza than what we had today and for much less money. I would go back for the salads but would definitelythink twice about ordering their pizza again. Read more
Overall it’s a nice place, lots to do they accommodated our group of 9. However on entry the greeter was rude. We made our way... to the patio where we ended up in a first come first serve seating. We ordered from their app, which was very easy. The food wasa 6/10 recommend. However we had some dishes that were not very good and they missed part of our order. There are fire tableseverywhere which is nice. Great seating and overall great atmosphere. 3 stars due to food quality, service demeanor and lack ofcommunication on seating options. Read more
Awesome scene. Fire pits outside. Bomb pizza! Thank you Jeff for not denying us the pizza we were craving!! We will definitely... be back! Read more
Awesome place to hang out, staff soo friendly, food and drinks absolutely delicious!
My three stars is due to our sub par service and experience in the outside bar. The bar staff was spending a lot of time on... their personal phones while many patrons sat with empty drinks. Our bartender, in particular, never introduced himself and neveronce smiled or engaged. I would like to note that the bar was not full and it was not a particularly busy evening. HOWEVER, wegave it a second try the next day, and sat inside. Our bartender Amanda was outstanding. She gets 5 stars. The bar wasflawlessly clean, and our drinks were amazing. We ordered pizza to go, and the gluten free crust was one of the best I’ve everhad. Read more
Amazing local pub with outdoor experience and very pet friendly! The food was very authentic and the environment was welcoming,... I look forward to coming back. Read more
Expensive without value. Ordered a 1/4 large personal and received 3 slices of pizza. When I questioned the manager about the... quality and that these 3 slices of pizza cost ~$14 + tax + tip for a total of & ~$18, he responded that the toppings are whatmade it so expensive. If the description states 1/4 large personal, then I expect to receive a personal pizza. They offerflatbreads for $15.89 that are a personal size pizza, and have the same amount of toppings as my 3 slices. Would hope for arefund of 50% at minimum. Would appreciate a full refund, as well as some changes to either the honesty of their menudescriptions or adjusting for more fair prices. After tasting my food I can honestly state that Picasso’s and Just Pizza arebetter quality of food, with much fairer pricing. Take your business there, especially since Santora’s customer service is inline with the poor quality and value of their product. Read more