Reviews for Pizza Hut in Wichita, KS
Order was ready on time, but wasn't even close to what was ordered, employee failed to check or verify that the order was... correct Read more
Have loved Pizza Hut and has been a family favorite for a long time. The one location we don't seem to have luck with is the... Central and Rock Rd location. Food comes out inedible, burnt, overcooked nearly every time. It turns into a lot of food waste atthat point when we order so much food. If it were a one time deal, no big deal nor a problem. More than a couple times? Then Ifigured it was important to mention. Not upset, just really disappointed. Read more
So I just moved to a new address and ordered pizza to get delivered. Did not get a notice at all that for some odd reason that... you Pizza Hut does not deliver to this area. So I called the store and the rep sounded unbaffled not sure what to say thenplaced me on hold and come back on to say sorry we dont deliver to this area. I was so mad because my email said paymentconfirmed and order tracker said pizza is being made. No other notice so I called Dominoes instead. Read more
Both my girlfriend and myself felt like our large pizza was smaller than normal. Hopefully itnwas just a one time thing. We are... always very impressed with how quickly our food arrives and the drivers are always extremely polite. Read more
I give this specific Pizza Hut a 2 star only because I called the next day and got 1000% better customer service. I arrived... here to pickup a carryout order about 20 minutes before closing time. When I arrived Casey, Cassie, KC (not sure of thespelling) had an appearance that she looked like she had a long day, was on the phone with a customer and was very rude towardsthem, rolling her eyes and very short with her answers. Once she completed the call and assisted me I asked if there was anysubstitute I could have with them being out of breadsticks that come with the pasta I ordered? She said she already compensatedme taking the breadsticks off. However, the cost was still the same, $8.99. When I brought that to to her attention she rolledher eyes and went to the other register to try to prove her false point that the price was different. To her surprise, it wasthe same cost. To sum it up she was very rude and non accomodating; she let me know it wasn't her fault they were out ofbreadsticks, questioned why I would expect to be compensated for breadsticks (that cost $5.99 if purchased separately), told methere was nothing she could do for me (no 2 liter, no dessert, no wings, no pizza) NOTHING, and that I could just take it upwith corporate and their number would be on my reciept. I asked her for her name, she let me know the total again and Irespectfully declined the goods due to the lack of her customer service. She greeted me with a very sarcastic and dry "Have agreat night" and proceeded with a "Thanks for wasting my time" I left and proceeded to the next Pizza Hut before they closedwhere I received my pasta AND breadsticks for $8.99. I also called to report Casey and to my surprise she's in management there!I explained to Katelynn what happened and Katelynn was apologetic about the situation, and made it up on behalf of Casey.Katelynn displayed excellent customer service, she was very friendly, very accomodating and wanted to make it right. Thank y Read more
I ordered a pizza on the mobile app. I was given the wrong pizza. So I went back to the store the workers were yelling with each... other. After a few minutes I was helped. I ordered a thin crust and got hand tossed. He told me "it is half eaten" I told him "Iset the pizzas down and got a drink and the guests got pizza before I realized it was wrong. My wife wanted thin crust." Afterthat he begrudgingly said that he will make me another one. While I was in the store my wife texted me and told me that shefound a gray hair baked into the pizza. (no one at our house has gray hair) Not once did he apologize for giving me the wrongpizza or having me drive back in or for the wait. Sorry never came across his lips. I will not go back to that pizza hut, thereis another pizza shop that is closer. Read more
Ordered contactless delivery. Online it said driver would wait at a safe distance after knocking. Barely heard a knock and no... driver in sight. The breadsticks were very flat and hard as though they were not allowed to rise or not cooked all the way. Thisis a mistake that was obviously not cared about because they have to place the breadsticks into a bag before sitting them out tobe delivered. It is one thing to forget a topping or something along those lines but to not throughly cook the food is anotherissue. I order quite often from Pizza Hut too which is disappointing. Read more
Called to get an update on a delivery that was later than the ETA. When I called they told me they canceled the order because I... was outside of the delivery zone. The tracker was never updated and I was charged for the order. Still waiting to hear back fromsomeone. Read more