Reviews for Dunkin' in Wichita, KS
Always delicious, no surprises. We get the creme filled, we ask for the lemon flavor but guess they didn't make that anymore.... Never unhappy with our choice. Read more
We went inside of this location this morning just to grab four drinks. We waited for a total of 30 minutes, and the other people... that had ordered behind us were getting their drinks already! So they had skipped our order for some reason. I ended up havingto get back in line and remind them that we still needed two of our drinks (one of them was a bottled drink)! They just said asimple sorry and another 10 minutes later we were able to leave making us late to an event we needed to be at. The drinks werenot great either I got an iced pumpkin chai latte and it?s literally milk with a hint of chai! Not impressed. Read more
Don't go here... We mobile ordered (first mistake) and they gave us one drink (even tho I had just told them at the speaker we... had two) and it was wrong. I then asked for the second drink and they gave me someone else's order! Both drinks were completelywrong. I went back the next day to redeem my free drink (through the app) and the worker informed me the machine was broken, butgave me a (not very good) latte instead (I ordered a frozen coffee). Bottom line, don't go here unless you want the opposite ofwhat you order. Read more
This is one of the slowest and unreliable drive thru's I have ever experienced. Taken my wife there multiple times and the line... doesn't move for 5 minutes. Even though they built two Lanes, they only use one and they can't even manage that right. Not onlythat, the parking lot is terribly designed and you cannot leave even if the line isn't moving. Will not go back now that a newcoffee shop opened down the road. Read more
After going almost daily for a few months, I can honestly say this is the greatest Dunkin in the Wichita area. Absolutely speedy... service at the drive thru as well as inside and are always suggesting great things I didn't even know I wanted. They're alwaysfriendly and personable and leave me satisfied. The store has a very consistent pace and never makes me wait for long. My drinksalmost always come out perfect but on the one recollection they made a mistake, they immediately remedied the error and provideda sincere apology showcasing their outstanding customer service. They are always fast at the payment window and yet they stillensure to ask me about my day or give me kind words to send me on my way. The interior is well kept and seems to be fairlyconsistently cleaned. The employees never have made me wait before, immediately finding the time to take my order. All in all awonderful location with outstanding employees and definitely should be your new drink and donut spot! Read more
Gave them a few chances but won't go back. The employees were too busy playing around on the drive thru speaker making animal... sounds and watching from the parking lot. When I stuck around for my order (I don't know why I did) the worker from the lotcame back inside to make my drink and was rude that I had inconvenienced her. Other times they were out of every donut Irequested. Long waits, rude staff. Read more
Went in for coffee and was immediately hit with a very raunchy rotten smell inside. Waited for a bit, no one was around. Yelled... out for someone quite a few times and no answer. No one was inside. Both employees were out hiding in the back by the trash andwhen we walked outside, they did not acknowledge us at all knowing we were customers and they were not inside to take mine andmy families order. They were also very rude and gave looks at us as we were leaving. It seemed like they were waiting to go backinside after we started leaving. Very very bad service and bad experience. Read more
Went inside this store at 8:28am. Lady took my order, gave me my change and my donuts and I moved aside to let next cutomer... order while I waited for my small decaf coffee. 4 other women were working and 3 of them were there talking and a man wasworking also. As I waited noone got my decaf coffee for me. When the lady working up front was finished with the customer afterme she told one of the other women that I was waiting on my small decaf. The woman had to make a pot as I remained therewaiting. She came to counter and told me 2 more minutes for the decaf to finish brewing. Then I sat down to eat and drink mycoffee to a dirty table with food crumbs and drink residue on it. I looked around and seen that several tables were dirty aswell. Yet there was 6 employees working and the place was filthy. This was my very first time ever going to a Dunkin Donuts at63 yrs of age and I guess it will be my last. Have a great day. Read more