Reviews for Andy's Frozen Custard in Wichita, KS
I was absolutely unimpressed with my experience last night. We got there an hour before closing and lady comes out to take our... order. I told her one second please because my mom wasn't sure what I wanted. The lady then proceeded to tell me we needed tohurry up and order because she leaves in 5 minutes. If I hadn't drove an hour to get ice cream here, I would have honestly droveoff without ordering. I think it was very rude of her to say that, and my mom didn't even like what she ended ordering becauseshe felt rushed to decide. If the employee was in such a hurry she should have sent another employee out to take the orderinstead of rushing us. Read more
The last 3 times I?ve been to Andy?s has been utter disappointment. I order the James brownie and substitute the peanut butter... for extra fudge. I also tell them to charge me extra and make sure to add extra fudge blended in. For whatever reason theteenage staff can?t seem to understand the simple request. I?ve even paid for extra fudge yet the fail to add it. Not sure whythey find it so complicated. Read more
Guaranteed disappointment from this location. Posted a review on 3/5 (pasted below) about being out of custard. They were out... again tonight 6/11. Now I won?t be going back for sure, this is probably the third or fourth time they?ve been out of stockhours before closing. ORIGINAL: 3/6/2022 They usually do pretty good- but last night, 3/5/22, they managed to run out offrozen custard an hour and a half before close. Still had all the lights on. If ?Frozen Custard? is in the name, maybe turn outthe lights if you don?t have any more. Read more
Customer service is very lacking and poor here. We continue to come for the custard, but our family has reached the cut off for... this location. Employees don?t understand the meaning of sanitation here, if your handling cash or cards, why would you touchthe cones with your hand? Your transferring germs and bacteria from one surface to another. Also, it?s very unkind to handleyour customers food while you and another employee are talking over it. Priority should be taking care of the guest 100% thenyou can engage in small talk, this should not be done while you are waiting on a customer. Lastly, please teach your employeesthe meaning of being kind and courteous to ALL, the last visits here we have been over charged when getting custard, this time Iasked for a receipt, looking at the receipt I was charged for a ?waffle cone? BUT I ordered a ?cake? each time I?ve asked was ita price difference I was told ?NO? there is a price difference. Read more
I think we stop here nearly every time we come to Wichita. We first got introduced to Andy's while in Springfield, Mo. We were... so excited when they came to Wichita. There are not many places that have chocolate soft serve and that is our family'sfavorite. So many combinations, so Delicious! Read more
Usually Andy?s is 4 1/2 stars but after today, I have to move them down a star and a half, for just the simple fact of the value... as you see here. I ordered this item based on one picture I saw on somebody else?s review. I encourage you to look at the otherpicture of a double dip waffle cone versus the picture I?m posting, very different! Read more
I love the texture and taste of their frozen yogurt. The staff here has been super friendly each time I have visited. Everytime... we pass by my children want to stop and get a cone. I think it is a little pricey, everything seems that way anymore, but youwon't be disappointed. I just had the Sundae with Heath Bar...yum yum!!! Read more
Waffle cone for lunch because i can. Creamy vanilla soft serve a lil'different variation of waffle cone then ive ever had...No... complaints Read more