Reviews for Dunkin' in White Plains, NY
The staff wasn?t trained very well and my partner ordered items that?s they didn?t understand. Rather than take the time to... understand they made her feel like she was dumb for even asking. We live .3 miles away from this Dunkin and instead will driveacross town to a different one. Sad that all places aren?t uniform. Some franchise. Read more
It's the only 24hr Dunkin in the area so that's nice for late-night/early-morning coffee. They have a small parking lot which is... nice. Read more
Well staffed, only issues are the parking, which is very limited, and it?s a tad small on the inside and gets crowded rather... quickly. Staff always stays busy getting the numerous orders ready though! Read more
I loved the fact that this branch is 24 hrs. But when you order a simple iced latte, and wait for 15 minutes while all next... customers got their orders and when I finally ask them they simply oh we will make it now and voila in 30 seconds the iced latteis done. I go to my car and put it in the holder, after driving for a couple of minutes and picking up my latte the cup is emptyand the coffe is all in my cup holder! The cup was defected somewhere in the bottom and they had to replace my coffe. The hasslewas not worth it. Read more
I come to this Dunkin? Donuts Mon-Fri and get the same thing every single day, how someone manages to mess up the same part of... the order is really beyond me. Now I?ve let it slide because it?s not really a big deal, now what IS A BIG DEAL, is the attitudethat you receive. This morning, i wish i would grabbed her name, she decided to toss my bag to me on the counter, then when itake me bag she proceeded to give me a dirty look. When i ask if there?s something that needs to be said she tells me that ineed to learn how to say thank you. I come in here every morning and i say thank you and have a good day EVERY. MORNING. After alittle back and forth, one of the males then tells me i need to educate myself and get the F out. I definitely believe thisDunkin donuts needs a whole new staff, with better attitudes a desire to work. Read more
This place received terrible reviews and now I see why. The workers are rude, lazy and combative. Dunkin Donuts is aware... (previous bad reviews) and clearly do nothing to improve the situation and continue to allow their customers to be treatedbadly. We went to this White Plans location for coffee. Not busy at all, we ordered 2 coffees and we were given coffee that wascold. Since it wasn?t busy, that was odd so we told them, no apology but a grunt and gave us fresh coffee. Then I wait to go tobathroom. The door is locked and after standing, waiting for 5 minutes I knock but can?t hear any response as music is playingin the store. After 10+ minutes of waiting, I ask the workers if they can check the bathroom. Before I can finish my question,an employee handed me keys, clearly knowing what I need. I asked why would you make me stand there waiting knowing I need a key?To which I get the excuse they are taking care of customers. Clearly all employees saw me standing there for awhile (the placeis 5 feet x 5 feet wide) and there were no more than 2 customers in 15 minutes and clearly they are not busy working as thecoffee was cold, the counters were sticky, messy and garbage overflowing. Once I fished I handed the keys back to which alarge, tan skinned, bearded dirty looking employee charges at me demanding the keys. As I hand them, I calmly explained whenthey see someone standing near the bathroom and knocking on a locked door that means they need the bathroom and I was going tosuggest they put a sign so that others don?t endure what I just did. Before I can finish, I was not heard and interrupted withexcuses and then he called me STUPID. I stopped and addressed it and he walked towards me and again, calling a customer namesand cursing at me. The other 2 workers just stand there, staring at us, not saying anything.I cannot believe how badly and rudeand lazy and disrespectful ALL the employees are in this branch. I strongly advise not to go to this establ Read more
Fast and courteous service. Not the cleanest Dunkin I've been to, but somewhat understandable given the tiny store size. ZERO... enforcement of social distancing inside the store. Food was served fast, but under-done and espresso was severely burnt. Read more
I just had the worst experience at this location. I placed two order of the Munchkins. When I got home there was only one order... at the bag. I called the store and tlady who picked up checked my order and told me that there was 2 orders in the bag. I toldher that there was only one order and I don?t need to lie. She said you placed this order 20 minutes ago and I said yes that?sright and I just got home to give them to my kids. She accused me of lying and accused me of stealing. I told her I would goback to the store. She had another order ready for me and I wanted to speak to her about the issue and her answer was you shouldhave checked the order before leaving and I said you should have done your job and checked how many order there were. She didn?tapologize. I asked for a manager and there was no one available. Read more