Reviews for Swiss Chalet in Whitby, ON
This Swiss chalet should be cleaner and the chicken quarters are getting smaller, it's like a chick, not a chicken.
They were short staffed but Trish managed to see that we were all looked after. It may have taken a moment longer for service... than normal but she was looking after at least 15 tables. Trish handled herself with grace, speed, apologising for the wait, hasa delightful personality, lovely sense of humour and delegated with the younger staff with kindness. I hope to have Trish serveme many times over. You did good Trish and you should be proud ???? ???? Read more
They were short staffed but Trish managed to see that we were all looked after. It may have taken a moment longer for service... than normal but she was looking after at least 15 tables. Trish handled herself with grace, speed, apologising for the wait, hasa delightful personality, lovely sense of humour and delegated with the younger staff with kindness. I hope to have Trish serveme many times over. You did good Trish and you should be proud ???? ???? Read more
I ordered online and used curb side pickup. My food never arrived. The store wouldn't answer the phone for me or customer... service. Customer service helped to cancel my order an hour after the order time and refunded me the money. Manager still hasn'tcalled me even after customer left my contact info for them. Never again will I order from this location Read more
I ordered online and used curb side pickup. My food never arrived. The store wouldn't answer the phone for me or customer... service. Customer service helped to cancel my order an hour after the order time and refunded me the money. Manager still hasn'tcalled me even after customer left my contact info for them. Never again will I order from this location Read more
Ordered dinner with a future time for pickup (1.5 hours later). They must have packed it when I called because everything was... cold when we got it home: chicken, fries, sauce and bread. One of the meals was missing the sauce. When I called the store, Icould not get through as no one picked up. I tried for over 30 minutes to reach the store. The customer service centre wasunhelpful and kept referring me back to the store. The store that doesn't answer their phone. I ordered takeout so I could relaxafter working all week. Instread I received 2 cold, incomplete meals and spent a good part of my Friday night being bouncedaround while I tried to deal with this situation. I will absolutely never order from this location again. Read more
Ordered dinner with a future time for pickup (1.5 hours later). They must have packed it when I called because everything was... cold when we got it home: chicken, fries, sauce and bread. One of the meals was missing the sauce. When I called the store, Icould not get through as no one picked up. I tried for over 30 minutes to reach the store. The customer service centre wasunhelpful and kept referring me back to the store. The store that doesn't answer their phone. I ordered takeout so I could relaxafter working all week. Instread I received 2 cold, incomplete meals and spent a good part of my Friday night being bouncedaround while I tried to deal with this situation. I will absolutely never order from this location again. Read more
This swiss chalet is an absolute joke. (South Whitby) I ordered via the drive through, just a chicken sandwich and french... fries. ($22 ouch) When I pulled up to the window my fries were sitting on the counter but no chicken sandwich. 20 minutes latermy sandwich finally showed up. Then it took two different workers to put my food in a bag while 3 others looked on as one pickedhis nose and the other two played with their hair. The bag with my food was moved a little closer two the window but I guess theworkers are not able to bring my food to the window. I knocked on the window and asked what's going on but the girl just walkedaway. I asked to speak with the manager , the manager said it's new staff , working on a Saturday evening terrible excuse. Iasked for my money back , manager gave me my refund and also gave me the food. ice cold food, garbage. If workers are newemployees this terrible service reflects on how they were trained. Never going back and calling health department and reportingfor sanitation. Read more
This swiss chalet is an absolute joke. (South Whitby) I ordered via the drive through, just a chicken sandwich and french... fries. ($22 ouch) When I pulled up to the window my fries were sitting on the counter but no chicken sandwich. 20 minutes latermy sandwich finally showed up. Then it took two different workers to put my food in a bag while 3 others looked on as one pickedhis nose and the other two played with their hair. The bag with my food was moved a little closer two the window but I guess theworkers are not able to bring my food to the window. I knocked on the window and asked what's going on but the girl just walkedaway. I asked to speak with the manager , the manager said it's new staff , working on a Saturday evening terrible excuse. Iasked for my money back , manager gave me my refund and also gave me the food. ice cold food, garbage. If workers are newemployees this terrible service reflects on how they were trained. Never going back and calling health department and reportingfor sanitation. Read more
We used to live around the corner and dined regularly. On a recent trip back to Ontario we stopped in for a weekday lunch. The... food here has always been consistently terrific and the dining room seemed nicely updated. If you want/need a Swiss, highlyrecommend this location! Read more
We used to live around the corner and dined regularly. On a recent trip back to Ontario we stopped in for a weekday lunch. The... food here has always been consistently terrific and the dining room seemed nicely updated. If you want/need a Swiss, highlyrecommend this location! Read more
My 93 year old mother spent $80 for the mess you see. Fries overcooked, the cheese on it was dried and lumpy and even the gravy... wouldn't melt it, the chicken pieces on it are huge, deep fried pierogies (deep fried?) The breaded chicken pieces werepractically inedible. What is wrong with this manager that he doesn't know this is going on in his establishment. Reallysad!! ????Click on the photos above then latest. Oh the salad was good, hence the one star. ???? Helga (my Mom) OlderPost Didn't want to go to the Laval St. Swiss Chalet just to be disappointed a third time so decided to go here. Food wasgreat but this time didn't make it complicated by getting a baked potatoe or having the chicken cut in half. ???? They didhowever forget the butter for the buns , not a biggie. We arrived, called, told them where we were parked and he came out withour order. I rolled down the window and the nice gentleman said that I should have gone inside to the takeout because curbsidepickup is a different price. WHAT?? The whole point for me is staying away from other people. Nowhere on the app does it giveme a choice. So as far as keeping a distance, didn't happen. He handed me the food through the window about 2 feet awaywithout a mask. In his defense I wasn't wearing one either ???????. Read more
My 93 year old mother spent $80 for the mess you see. Fries overcooked, the cheese on it was dried and lumpy and even the gravy... wouldn't melt it, the chicken pieces on it are huge, deep fried pierogies (deep fried?) The breaded chicken pieces werepractically inedible. What is wrong with this manager that he doesn't know this is going on in his establishment. Reallysad!! ????Click on the photos above then latest. Oh the salad was good, hence the one star. ???? Helga (my Mom) OlderPost Didn't want to go to the Laval St. Swiss Chalet just to be disappointed a third time so decided to go here. Food wasgreat but this time didn't make it complicated by getting a baked potatoe or having the chicken cut in half. ???? They didhowever forget the butter for the buns , not a biggie. We arrived, called, told them where we were parked and he came out withour order. I rolled down the window and the nice gentleman said that I should have gone inside to the takeout because curbsidepickup is a different price. WHAT?? The whole point for me is staying away from other people. Nowhere on the app does it giveme a choice. So as far as keeping a distance, didn't happen. He handed me the food through the window about 2 feet awaywithout a mask. In his defense I wasn't wearing one either ???????. Read more
First time ordering take-out from this location. Took advantage of the CAA 10% discount online. When I arrived at the location,... I parked in a Chalet Valet Curbside spot and someone delivered the food to my car within minutes. ???????? Double leg dinnerwith fries: 10/10 Chicken was juicy and extremely flavorful. I love Swiss Chalets fries, they taste very homey. ???? Quarterchicken dinner with Caesar salad: 10/10 Chicken was also just as good as the double leg dinner. Caesar salad came in apre-packaged set with bacon bits and a sauce packet. I opted out of the croutons. The sliced parmesan was perfect to tie it alltogether. ???? Chicken pot pie: 9/10 Delicious, creamy filling with chicken, celery, peas, carrots and potato. The top crustwas supee flaky, but wish the crust was a bit bigger as it didnt cover the whole pie. This is perfect if you are looking forcomfort food and goes well with louisiana hot sauce. ???????? 2 Slices of Pie Special: 9/10 Our go-to is the coconut cream pie.It is so fluffy and creamy. Also tried the pecan pie which we ate with a scoop of ice cream. Overall, I am very pleased with myexperience from this Swiss Chalet location. A classic dinner option when you don't feel like cooking! Read more
First time ordering take-out from this location. Took advantage of the CAA 10% discount online. When I arrived at the location,... I parked in a Chalet Valet Curbside spot and someone delivered the food to my car within minutes. ???????? Double leg dinnerwith fries: 10/10 Chicken was juicy and extremely flavorful. I love Swiss Chalets fries, they taste very homey. ???? Quarterchicken dinner with Caesar salad: 10/10 Chicken was also just as good as the double leg dinner. Caesar salad came in apre-packaged set with bacon bits and a sauce packet. I opted out of the croutons. The sliced parmesan was perfect to tie it alltogether. ???? Chicken pot pie: 9/10 Delicious, creamy filling with chicken, celery, peas, carrots and potato. The top crustwas supee flaky, but wish the crust was a bit bigger as it didnt cover the whole pie. This is perfect if you are looking forcomfort food and goes well with louisiana hot sauce. ???????? 2 Slices of Pie Special: 9/10 Our go-to is the coconut cream pie.It is so fluffy and creamy. Also tried the pecan pie which we ate with a scoop of ice cream. Overall, I am very pleased with myexperience from this Swiss Chalet location. A classic dinner option when you don't feel like cooking! Read more
This Swiss chalet should be cleaner and the chicken quarters are getting smaller, it's like a chick, not a chicken.