Reviews for Billie Jax Grill & Bar in Whitby, ON
Great experience Amazing food taste and wonderful team Emma and Aaron were super helpful and so nice to the family Highly... Recommended Read more
Avoid ordering for take out! Please enjoy your meal inside instead! They provide great food and service in the restaurant. We... ordered take out for the first time over the weekend and were really disappointed. We placed the order early and scheduled apick-up time. I arrived about 5 minutes early to pick up. At that time they had not noticed that an order was put in on theirsystem. I overheard the server say ?Classic, it didn?t ring!? Making it sound like this wasn?t the first time it happened. Theserver did not say anything to me that they had not received the order so I finally asked if they saw it? She replied ?No, butit will only be 10 minute? . She never once apologized. She then left the kitchen area and didn?t not return back, leaving someother staff to deal with this. The kitchen staff could be seen prioritizing my order first which I appreciated. They were ableto complete the order in about 10-12 minutes. Unfortunately, because it was rushed out the bacon on the perogies was undercooked- photo added. They gave be a free cheese cake for dessert and one gentleman apologized. Read more
It was my first time eating here and it was quite nice, great selection on menu, with daily deals. Waitress was very nice and... made sure everyone had what they needed in a timely manner. Highly recommend the coconut shrimp appetizer and seared salmon ???? Read more
Fantastic Food, decent beer selection and the daily specials are great. Friendly staff and nice atmosphere. May become our... regular watering hole! Read more
Great sit-outs. Customer service is very good. We'll cleaned tables and seats. Food served in a very good manner. Moreover their... food is worth for the price we pay. Read more
After such a pleasant experience yesterday with great service by Nicole (who hands down makes the best Cesar I have ever had) ... my sister and I enjoyed everything we had. Service was impeccable! Food was great. Good job Nicole. That being said, thisafternoon my sister and I decided we wanted to come back and enjoy lunch and a Cesar again. We entered the restaurant and toldthe waitress (don?t know her name but she was working today at 2:30pm) that we wanted two Cesar?s. When they arrived they werenot the same: so I kindly asked her to bring us some horse radish and a pickle and a menu. Yes I had to ask for a menu. When shereturned she didn?t bring the menus. We were already disappointed with the Cesar?s not being the same but that wasn?t a hugedeal. I asked her, miss can we please have Menus . That?s when she turned to us i from of two other customers and Rudleyreplied ?yup I only have two hands? and that?s when we both decided that we were no longer interested and decided we would notbe dining for lunch at Billy Jax. And we left. I hat a disappointing experience because we were so satisfied with yesterdaysservice we decided that was our new spot for Cesar?s and lunch. As of now we will not be returning if that waitress is there. Iam a waitress and I assure you I would never treat customers that rudely EVER. And I would bring a menu first thing when I seatthem to avoid having ?both my hands full? if they had to ask. Yesterdays service though, with Nicole and the rest of the staffwas amazing! Get that waitress some extra training Read more
Terrible customer service from the moment that we walked through the door. A dirty wash cloth was dipped into a bucket of musty... water and slathered over the table we were seated at. Once we sat down, we were left alone for at least 5 minutes. Menusarrived and the waitress took our drink orders (2 waters and a Pepsi) and disappeared for what felt like an eternity. Once wereceived our drinks, the waitress yet again disappeared. Upon her return, we proceeded to order two pounds of wings and selectedthe sauce type. After ordering, we inquired about the special and if we have to order a pop (which we had no objections of doingso). Only after asking this, it prompted the waitress to advise that there are no REFILLS on pop drinks when ordering wings. Twoseconds after, she proceeds to advise that because it is half priced wings, that you do not get any dips or vegetables either.We left a $5 bill for the Pepsi and walked out to find another place to eat. Needless to say, we will never be coming back andwe do not recommend. If I could rate this place I wouldn?t even give it one star. Read more
Had a nice night out, busy place but staff were attentive and food was delicious, they had some interesting options on the menu... and quite a few daily specials - will definitely be back! Read more