Reviews for Chipotle Mexican Grill in Westmont, IL
As an Uber eats driver, the staff is extremely unprofessional. No one greets you and you stand there for at least 5 to 10... minutes until a staff member acknowledges your presence. Read more
This location should just close. I ordered for pickup, had to wait an extra five minutes (no biggie) but then the burrito was... poorly wrapped and COLD! I have no idea how they managed that. Read more
Not clean Krystal (manager) is so rude and disrespectful and has an attitude Place was not very clean to begin with. This was... my first time here, let alone Chipotle at all. I walked in and asked for a chicken bowl w lime rice, the girl taking my ordertalked so fast and was almost mumbling I couldn?t make out what she was telling me about the rice so I asked what the differenceis between the 2 that she was telling me of. She got an attitude (even worse because she already had one before I even startedordering) and started talking to me incredibly rude. I said ?Okay but you don?t need to get an attitude w me? and she startedyelling trying to start an argument to which I cut her off and said ?can you j please make my food?? And she walked away andleft me there waiting for someone else. I have worked good industry and this is j not how you handle things, especially whenyou?re manager representing a business. Read more
I ate at 1pm which is after the lunch rush but almost every table and seating area was a complete mess. Food scraps on tables,... seats, the floor. Burrito was smaller than usual for Chipotle as well. Service was nice though when ordering atleast. Read more
There was an unappetizing, hard hunk of browning avocado in my burrito bowl, and I was told it?s just how they make the guac.... Then later I see the same manager that I talked to and an employee eating over a basket of chips, eating from it with barehands, and I was honestly disgusted. I told the manager that I can see them eating over food that they will serve and that wasreally gross? and I didn?t even get an apology. The whole experience sucked and when I told some of my coworkers (we work fivemin away) they said everything always sucks from this location. Never coming back Read more
Not to be That Guy, but the person making my burrito was clearly not happy to be here. Rolled their eyes at me several times and... obviously not in a good mood. All I asked for was extra of a topping (which they were still completely skimpy with), and when Iasked for extra of a second topping I got a snide remark of "you know only so much can fit in it, right?" Like yes. I know howmaking a burrito works. I know that some days people are just in a bad mood, but don't take it out on the people around you,especially if you're representing a business. Read more
Entered this location at around 5:15 pm CST. Service: 0/10 Manager (Crystal): 0/10 Cleanliness: 3/10 Walked in wanting a... chicken bowl. Walked out without a chicken bowl. Sort the reviews from newest to oldest. You'll see what I'm talkingabout. Thanks! Read more
Third time in one month absolutely no friendly interaction, 7:00 p.m. out of white rice, out of chips, and out of Guacamole.... Love this particular Chipotle I used to work years ago, vibes much different. And horrible customer service. I'll give it onemore shot before trying to find another Chipotle. Read more