Reviews for Panda Express in Westlake Village, CA
Not sure what it is about this location specifically, but the service is always so slow! I just stepped out of line and left due... to waiting 5 minutes while 2 single orders were prepped. I would not typically are enough to leave a comment, but for the 4people in line there were 6 employees throughout the store. 2 were in the kitchen, 1 was doing double duty serving food andworking the register, 1 was eating dinner, and 2 were wiping down the soda machine and chatting about their personal lives,clearly prepping to go home. My issue with that was that they were still open for 90 minutes! Will opt to go to the Agouralocation from now on. A bit out of the way, but they seem to care about the customers in line. Read more
Went for lunch super long line ordered 2 item paid got my god and went back to work sat down opened the container it only had... one item and a little rice less then half of what I usually get from the panda by my house and to top it off the food justdidn't taste right but I had to eat it I was hungry and had no time to go anywhere else.... I won't be going back again Read more
I was going to this place regularly in the evening time. Most of the time. they are not keeping the item which are very basic... like fried rice etc.. I have seen multiple time, various customers are reporting this issue many time.. but there is noimprovement in their service. Even around 7.15PM .. they are likely to preparing to close the store even the business hourssays 9.00PM. (like keeping less number of items and service less quantity if we order after 7.15PM etc) After reportingmultiple time, there is no improvement in the service. Read more
Their employees are not clean. Got a very severe stomachache not too long after consuming food here. Had lunch yesterday and the... pain is so bad it's 4am and I can't sleep. Wost experience I had in panda express. They are not clean Read more
Honey wallnut shrimp is successful chow mein is over moderate it is not as good as fresh.Stuff work carefully.Restaurant and... restroom are clean. I recommend it. Read more
We love panda and my 6 year old has never complained until today. The chow mein was burned, smelled smoky and we could taste the... charcoal from the burned veggies. We could smell it from the start. We ate it because we didn't want to go back but my 6 yearold would not eat it.. We went back got another side that was still smoky and then back again to get unprofessional customerservice. The rolling of the eyes and excuses for why it was the way it was instead of trying to address the issue in aprofessional way. They did offer my son something different thus the 2 star review. I ate my chow mein though because I didn'twant to wait for another batch. The professionalism of the manager was lacking today. Read more
Nice and friendly service, it was not busy at all around 8pm. They have all the precautions for serving customers and Everything... is marked for distancing. One thing only I went with my friend and she order shrimp and unfortunately got a different item onher plate and we found out until we got home. A little disappointed Read more
One rude employee and always a long wait for pick up.