Reviews for Papa Johns Pizza in Westerville, OH
Love their pizza and service. I am disabled and each time an employee carries my pizza to my car.
Horrible Management and Customer service. I placed a order we were at home waiting on the Pizza, etc...After, a hour I call and... ask where the heck, is our Food.. The "Manager" advised me that it was left on the front Porch!!! Are you freaking kidding me!No one called, no one rung my camera door bell! She told me don't get a Attitude with me! I call Corporate Customer service tocomplain, I was advised that the District Manager of that Store would be getting in contact with me...lol!! No call, and thisincident happened a month ago! Westerville Location Sucks! Read more
The past few times I have ordered, my order was hot and delicious. Them new Pappa Bowls are amazing. Delivery time was right on... if not a few minutes early. Read more
They were VERY skimpy on their toppings. We paid extra for mushrooms added on our pizza. There were maybe 6 or 7 VERY small... pieces of mushrooms on a large pizza. We also ordered the large pepperoni, sausage and 6 different cheese pizza with mushroomsadded. It didn't look like there were 6 different cheeses and this pizza had maybe 6 or 7 VERY small pieces of mushrooms on itas well. Read more
It's Papa John's so the pizza isn't mind blowing, but this place has yet to give me a bad customer service experience, and their... pizza is always hot, fresh, and a solid meal. My biggest complaint about Papa John's in general is the call-in situation. Havingto work with a call center and not getting to speak to and order with someone that actually works in the pizza shop is reallyundesirable. Read more
I have been trying to follow up on non-delivered items for a week now. On the day I ordered, I spent over 30 minutes... collectively on hold never to get anyone on the phone to resend or refund me. I called the corporate line and was told I?d becontacted in 48 hours. That never happened. Three days later I called corporate again and was asked to wait 48 hours for thestore manager to call me. Also never happened. Today I spent 20 minutes on hold at this location, again, with no one picking upthe phone. I called corporate, again, and this time they attempted to call the store. Surprise, no one picked up, so I have,again - for the third time now- been asked to give 48 hours for a call back from upper management. At this point Papa Johns hasstolen my money and given me the run around. This is completely unacceptable. Any business that treats its customers in thisfashion deserves to fail. Read more
The pizza is the best but I dont know if it's worth the 30min it takes for someone to answer the phone when I'm trying to... correct a delivery time. I guess cold pizza is still good if it's still there. It might be ok if it weren't for the horriblebacon advertisement that I had to hear over and over like forty 40 times. It's funny that it starts off with "Too long have youwaited..." Very accurate. Then at the end it tricks you into thinking someone has finally answered with a quiet segment followedby a whisper "better ingredience, better pizza, papa johns." Perhaps I should have caught on after the fourth go around. But Ijust fell for the silence again. Read more
I wish I could give no stars because I would. I ordered a pizza at 1:48, I was approximately 8 minutes away. The driver arrived... with my pizza at 2:09pm. The pizza was not cooked all the way, extra saucy, wet on the bottom and the most disgusting thingever. Yuck!!! Manager only offered to remake or get another in the future. I will never order from that location again. Read more