Reviews for Tim Hortons in Westbury, NY
Good donuts, great coffee, Terrible staff. They were extremely rude when i ordered more than 2 donuts for a small social... gathering. And they only let you use one coupon at a time which was mildly upsetting. The final nail in the coffin for me waswhen i ordered a dozen donuts via Postmates in 2019, and they only sent one donut. Then they refused to fix the order. I wasappalled that they wouldn't fix my order the way i ordered it. And with a nasty attitude. Your staff is toxic and that's whereyour review was deducted 4 stars. And now that there's multiple Tim Hortons on Long Island, don't expect my business again. Yougave me a terrible impression and your done. Goodbye. Read more
I'm not sure what's going on with their coffee but it's absolutely terrible and doesn't taste like Tim Hortons coffee at all. ... Perhaps they need to descale their machines? Better donuts than dunking but that's about it. Read more
I really really really want to love this place, because the service here is great. There's just one issue: they don't know how... to make Ice Caps ????. I tried this location a couple of years ago, ended up with a really bland drink. I figured it must besomething with the US locations of Tim Horton's.I tried other locations in NY and they were SPOT ON with their Ice Caps. Ifigured that the US locations are finally getting their act together. I decided to try this location again, since it's close to home and I don't have to pay tolls to get to. Drink was way off again, asked for a modification, which they greatlyaccommodated, but still not the same. PLEASE LEARN TO DO THIS INFAMOUS DRINK! I've resorted to paying tolls to get this drinkfrom other locations, if you guys get it right, I would be a frequent visitor. ???????? Read more
Service was quick and easy. Stuffs were nice and coffee was better than Dunkin donuts.
5 stars for donuts primarily. Much better than Dunkins, and possibly cheaper for a dozen as well. Iced caramel latte was very... good as well. Tasted like coffee and caramel versus flavored sugar drink other chains usually provide. Read more
Best of the best I ever had in my life,I first fell in love with their franchise in Canada and now I'm truly happy their is a... Tim Hortons on long Island it's a small place located inside the gas station. Read more
The staff is really nice here. They are very eager and friendly. This place has great donuts! I loved all the strawberry frosted... donuts and the maple frosted ones too. All the snacks are pretty good. Handicap accessibility is great. Very easy. Someone isalways willing to hold the door open for you and assist you the best they can. Read more
The staff was friendly and the product was okay, but it was not as good as a traditional Tim Horton's in terms of quality. ... There was also an occasional smell of trash or sewage in the building which made me question the cleanliness of theestablishment. Read more