Reviews for Hiro Japan in West Vancouver, BC

Says they have wild salmon on their menu so I went to order it and they don?t actually carry it?

Me: can I have a cup of water? The guy: Nope! Me: I'm sorry? The guy: your meal comes with Miso soup. Hmm lol ok. Besides the... horrible customer service the food is overpriced and bad quality. Ordered a bento box and there was very little teriyaki (theyeven took some off the plate) and the tempura was brown. Read more

DONT EAT AT HERO EXPECTING GOOD CUSTOMER SERVICE! Horrible experience with a moody female staff member. 1) I asked kindly for... California rolls with NO avocado, later found she didn't hear my request. Insted of making me a fresh batch, she got all upsetraising her voice in frustration and grabed a pre-made, non-avocado set somehow blaming me..... the customer for hermistake. 2) I also asked for a cup of water. She gives me this small stiraphom cup with a little bit of H2O, finishing it inseconds. I ask kindly if she could get me a refill. She yells at me looking angry and bothered that I asked. One of her kindmale staff member directed me to the sink by Booster Juice. Its disappointing to be treated like the way I was, especiallydurring the Christmas Holiday. The insadent really ruined my day. Read more

Horrible horrible service! I cannot believe I was treated like I was today! I am drinking my coffee in one hand shopping bags in... the other and proceed to come to the order counter where there is a huge plexi glass plus lady has mask. She started yelling atme shouting you out mask on! I said can I please order? I Explained I?m 6 feet from you plus there?s plexi plus you have a maskon. I could not even find my mask with my arms full so I?m ask again, can I please place my order? . No way she screamed at meholding a mask sign up now at me behind the plexi glass? wow, time to leave and feeling very humiliated and discriminatedagainst I walked away and moved to the next food spot and was treated with kindness and respect. I sat and ate my lunch andlooked around the food court and realized 90 % vaxed here plus wearing masks plus plexi plus 6 ft etc Hand sanitizer, tappingeverything we are never ever going back to normal. Masks on standing no masks sitting. COvid can only be transferred by standingapparently. Insanity prevails. Read more

Never will I eat here again! Disgusting when the guy who puts his hands on your vegetables touches and texts on his phone in... between customer then sticks his hands in the mushrooms and throws them on the grill. Then ignores you when you ask him to washhis hands. On too of that the assorted tampira wasnt fully cooked. Questionable meat as well chicken shouldn't look like that. Read more

Overpriced noodles and beef. 12$ for a simple plate is a bit ridiculous. I?d expect this from downtown but park royal. No way.... No vegetables included in the beef stir fry and one small piece of broccoli. Would not recommend. Read more

Sushis are fresh, and I got a good chicken teriyaki!

The place is located in the food court it?s quite decent for its Japanese food. The service is very fast and the workers are... always ready to help. I had a mistake in my order but as soon as I told them, they fixed it incredibly quickly. The food isquite good for its quick service. I?d go there anytime for a good meal! Read more