Reviews for Chatime in West Vancouver, BC
I've always ordered grass jelly roasted milk tea in chatime across many other locations in Vancouver AND Toronto. Probably over... 50 times. I order the same today and it is so disappointing. Not enough tea favour; it tastes its been slightly diluted. Thecolor even looks different than others. The grass jelly is the worst. No texture at all, it's mushy. I see other reviews is alsocomplaining about the favour. Cashier did not give me a receipt and I can't even send a feedback. I can't believe you mess upyour signature drink. It totally ruine the brand. I can give 2 stars only because service seems quick to me even there are a fewother customers are also waiting. Read more
Chatime used to be my number one! I have been using it since I lived in Malaysia. But here I was very frustrated with their... customer service. I had very unpleasant experiences. The most disappointing thing was that they are lazy and don?t wanna work!Last time I went they close 30 min before the actual time! I was so disappointed and found another place called Sharetea, andguess what? They serve their clients until the last minute they close! And customer service is excellent at Sharetea! CHATIMEMANAGEMENT should take that into consideration and study their competitors as well. Read more
Unfortunately not a great experience with drink quality at this location. Ordered a peach slush with pearls, 100% sugar. It was... mostly flavourless, just blended ice water with a hint of peach. It looked lighter than usual as well, and the ice clumped uplike it wasn't blended properly. I've ordered the same drink at other locations so I know what I got wasn't right. Read more
Taste extremely bad! I can?t imagine how they are still in business! They exchange it with another flavor but still the... same! There is no mango, peach , guava ,??..taste! They all had the same horrible taste! Read more
Bad customer service and bad quality drinks. We went to the store today around 1:30 and ordered signature milk tea and taro... smoothie. When we got our first drink the staff said that the second beverage would be ready soon but nobody cared until wewaited more than 15mins so we had to ask them again to check if our drink is coming or not. Except us everybody got their ordereven they came to the shop after us. when we asked the person who took the order, she asked us again what we ordered and saidthey would make right now.. so disorder.. Not only the time management but also their attitude did'n't look so professional aswell as no good teamwork. There were more than 4 people but they seemed enjoying chatting and laughing loudly also one of girlwas using her mobile phone behind the bar. In addition the taro smoothie was really horrible, I ordered 50% of sugar but it wasreally really bland like icey water, couldn't taste taro. Really wasted our time and money. Read more
When I placed my order at about 1:23 PM I was told to come back at 1:35 PM for the pearls to be ready. I came back at 1:30 PM... and did not get my drink until about 1:44 PM. They said that the order must have gotten lost. The drink was tasty but the verywarm pearls resulted in the drink not being cold. Read more
?????????I am Robin An, I am writing to apologize that my account have something wrong! That is a malicious lie! This bubble... tea store is very amazing store!!!! I have been there every week with my kids!!! Their service is good. I like Taro milktea!!! ????????????? ??? ?? ? ?? ??? ?????. Chatime !!Plz do not use my name to launch a smear review!!!! Read more
Last time I had Chatime, I had the strawberry smoothie and the mango smoothie. They didn't taste like the usual bubble tea, but... more like a smoothie with more sweetness and more ice. Usually, most people go for their brown sugar pearl milk, but I findtheir brown sugar options too sweet and too watered down at the same time. Getting Chatime all the time can get old, but alwayshaving new options on the menu and regular seasonal items does bring some spice and seasonal flair to their menu. For theirwinter menu, they seem to have brought on a number of new drinks like the pumpkin spice milk tea and the peppermint cookie star,which I am really excited to try. Chatime is one of the rare bubble tea shops that offers authentic bubble tea with as muchsweetness and quality as you can find outside of Asia itself. Definitely something to try for anybody living in Vancouver orvisiting Vancouver. Read more