Reviews for Russo's Submarine Shop in West Palm Beach, FL

For some reason it seems like it was better when I was a kid. If they got fresh bread every morning it would be a lot better and... put more meat on the subs. Increase the quality a little bit more. Read more

Been going to Russo's for many years. This time they failed me. Ordered a Russo's with cold cuts shaved. When I got my sandwich... there was maybe 1/4 of Meat that is normally in it, Sandwiches should Always contain the same amount of cold cuts, clearly in mycase I did not. Keep everything you make consistent, clearly you are Not. I brought my sandwich over to the cashier to show theowner, and All he did was shrug his shoulders, never did he apologize or even offered to make me another sandwich with thenormal amount of cold cuts or even attempted to involve the Manager or Owner, while the one guy behind where the Sandwiches areplaced when ready, just stared. Wow, how much more Unprofessional, Rude and Not caring whatsoever, if I wanted a sandwich withNo Cold cuts from the beginning, I would have asked with No Meat. My sandwich was mainly a bunch of lettuce, 2 small pieces oftomato and mostly Bread. Quality of these Sandwiches have gone down hill. $9 for a Bread, Lettuce and barely any tomatoes.Definitely Nothing like the Rosso's I used to know. Bathrooms are extremely small with Only 1 Stall. Russo's Management, starttaking pride with the service and quality of the Food you All prepare and serve, because its gone downhill. Quit the Greed andcome to the realization, you are losing Loyal customers. Care about your Customers and what you serve them. Take Pride inEverything you make and you're customer service, customers should come 1st, obviously we don't. Employees are Not Friendly oreven Welcoming. Our Experience is Far from how it was Years ago. Read more

The Best Subs! Ate my first one in the 1970 store near Twin Lakes High School. No other sub has ever come close. I have driven... to the only store I?m aware of on Military Trail several times bought (3) one for the ride home one for dinner last for the nextday. Read more

I was in the area and went to this place today based off of all of the 5-star reviews on Google. Unfortunately I was very... disappointed. I found nothing special about the sandwich that I had. I ordered a Russo?s special (ham, salami, and cheese) andoverall it wasn?t very good. The bread was soft but very dry and lacked flavor. The ham was ok and thick sliced so that wasnice. The salami tasted more like bologna. It came with lettuce, tomato, chopped onions, and a pickle spear inside the sandwich(that?s a first). I asked for Mayo and mustard on the sandwich and they gave me packets to put on the sandwich myself. The samefor the oil & vinegar (which was actually just two containers of oil even though I asked for o & v). I found this very strangefor a sub shop. On a positive, the people behind the counter were very nice and friendly. I see that this restaurant has beenopen for many years so they must?ve been doing something right at some point. I also know that COVID has been hard on everyone,including the restaurant industry. But if my visit today was any indication of how things have changed, they might be better offgoing back to the old ways of doing things. Sorry but I?ll be skipping this place next time I?m in the area. Read more

They changed the rolls. I?ve lived in West Palm Beach all my life, I moved South a bit but it had been a while so I drove up and... completely disappointed. Let us all know when the bread is back. Till then I?ll go to my local sub shop. The old bread wasawesome. Read more

Extremely disappointed!!! I have been eating Russos for over 40 YEARS and not sure why my tuna sub hardly has ANY tuna on it????... Looks as if I paid for $1.50 worth of tuna for an almost $8.00 price!!!! And hardly any lettuce on it either. Need to raiseyour quality of standards. I don?t mind paying $8 for a sub if I get more than just an empty sub roll. So so disappointing??thepic attached says it all! If I could have given them 0 stars, I would. Read more

I have been a Russo's customer for over 30 years. Now I live 300 miles away. If only I could get them to open a Jacksonville... store. A simple straight forward sub that is very fresh and very special. Not all spiced up but somehow is just perfect. Read more

Wow best juiciest meatball sub i have ever had in my LIFE ITS A MUST TRY OR HAVE !!! Thanks you guys when around 12pm today... there was a line and moved pretty fast but oh god was it well worth !! Read more