Reviews for Pollo Tropical in West Palm Beach, FL
The wait in this drive through line is excruciating. Absolutely do not recommend if you're looking for something fast. The first... few times I waited 20+ minutes I thought it was a coincidence but I'm pretty darn confident at this point that they are justincredibly inefficient. Read more
Every time we go to any pollo store the always screw up at least 1 thing in our order. This time besides waiting for some... cashier to acknowledge customers waiting to place orders, this kid didn't get it right that I asked for shredded chicken notchunks of chicken & didn't put on our order Pina colada drink we asked for. Twice. Read more
I went through the drive through and the girl that was at the window was eating and I asked her if everything was in the bag &... she said yeah! When I got home my fried bananas weren't in my bag and they charged me. They were $4.99 but I wasn't going to goback after I was home, they are NO WAY like they used to be! The chicken is so skinny and the portions are way smaller then theywere and they charge you more for smaller amounts and most of the time you don't even get what you order. I will not go backanymore. I rather go to LA Brasa the chicken is way better and everything else is better too. Read more
Two times in a row (about a month apart) this location has forgotten something in my order. I've now paid twice for food that I... did not receive. They're also stingy with sauces- even though I offered to pay for the extra sauce. Customer service needs tobe a priority. And the company needs to make sure that their employees aren't too overworked that they forget to put food in abag. Read more
I Love the food from Pollo Tropical, However, my experience in this location was not so good. After waiting in line what seemed... like forever, I placed my 3 orders of cuban sandwiches along with two kids meals?rice, beans and chicken strips and applejuice?. I also told the lady running the register I wanted Cilantro Sauce. She took my money in her hand and just stood therewhile taking the next person?s order. When i finally got my order, no cilantro sauce, no apple juices, no beans with the rice,and my sandwiches had not even been cut. It took everything for me to not go inside the store and ask for a manager or cause ascene..My husband talked me out of it and went inside himself and brought back what was missing. Who eats rice without theirbeans? IDK Needless to say as much as I love pollo tropical I will NOT be going back to that location. Read more
They only take one order at a time in drive thru so be prepared to wait. I?m assuming their short staff. Horrible first... experience! No wonder you wait so long ? when you order you have to repeat yourself because she didn?t listen so obviously she?sdoing other things. I still don?t understand they take one card order and you wait and wait before they take the next order. AsI watch the lady who works drive thru in the red shirt instead of taken orders she?s cleaning counters!!!!! Huh!!!! Reallythat?s the 2 piece white meat!!!!! Lol why do I have a big box with nothing in it come on!!! What is this? Sorry worstexperience will I go back not sure as of now NO look at the food for $22.00 noway Oh and No empanadas the entire reason why wewent. Look at the reviews everyone is complaining about the same thing Read more
Food was delicious. The cilantro and garlic sauces are a must! The service was good. Missed items from the order we're... immediately retrieved and the bag was rechecked and repacked with everything. Read more
Tonight and every other night the black guy Damian struggles he is a very good person with a room full of bad workers the kids... don't seem to want to be organized and they seem to be joint at his hip like lost puppies. Having these young kids in herewithout training makes the service very horrible they're texting instead of serving or making food they're talking during theshift and looking at the customers with attitude instead of helping the other workers work very bad service. Also it sucks to bewaiting in a line when you're next in line behind one person for 35 minutes to be told that you have to go through thedrive-thru.... When you watch them take someone's order.. I'm a customer that comes here on a regular to watch one personstruggle with a team that doesn't seem to want to be there it's very hard especially me being a hard worker... Mr Damiandeserves better as a worker for this company Read more