Reviews for Baskin-Robbins in West Orange, NJ
Horrible experience with Baskin Robbins. Placed an order of a birthday cake only to tell me they didn't have it on the day of... the pick up. I called 2 days, a day and the same day of the pick up date and no ones answered they're phone. Absolutelyunacceptable. I would not go to this store nor any Baskin Robbins again. Read more
I have tried to order from them on DoorDash and Uber eats whenever I do they cancel my order if it?s close to closing or after... 7:30 I can never get an order. It?s like the 10th time this has happened. One time recently I thought oh maybe this is the dayI?ll get my order. Welp to good to be true, A rude associate called and said they didn?t have one of the ice cream favors andwhen I said ?ok, so what are the options?? He gave me 3 options I picked one and he immediately hung up on me. Then he calledback and said we don?t have your other item either so I said I?ll just cancel with the app. I guess I?ll just support anotherbusiness that appreciate people still trying to support in this pandemic ??????????? Read more
This place is a combo Dunkin Donuts and Baskin Robbins. I ordered a 2 scoop sundae and my wife ordered an iced coffee. The... sundae was so-so. The snickers topping tasted stale. My wife was pleased with her iced coffee. I should have ordered an iced teainstead. Read more
Establishment was clean but when 1 crew member makes a mistake all crew members start to help the 1 crew member placing all... others to wait it took me about 15 mins to get 1 donut, 1 snackin bacon and 1 Coolatta. Horrible. Read more
Really nice staff. I came in last night like 15mins till closing, which I didn't realize because Google has the time wrong.... Anyway I came in craving ice cream and could see they were getting ready to close up I could tell because the ice cream vaultswere closed, so not wanting to making them open their ice cream vaults I said ok I'll just get a doughnut. I'm not sure of theguys name but he offered to open the ice cream and take my order. The sweet cashier Samira even gave me 2 free doughnuts sincethey were throwing them out anyway. I will be visiting this place again! great customer service goes a long way! Plus the icecream and doughnuts were good!!! Read more
Not clean! The staft lied about time of closing they stoped surving items almost 2hrs earlier than closing time due to what they... said was cleaning when asked to speak to manager i was told there wasnt one available and there was no time to call and speak toone, restroom can be smelled from order counter (thats what they should have been cleaning) very unappetizing Read more
This facility is located in combination with a Dunkin Donuts location and has some of the friendliest staff of any of the many... locations I've been to. The order consistency is typically spot on which is something I do not usually find at other locations.Staff here has either been better trained or just seem to care more. I have other locations closer to me but will intentionallygo out of my way to this place for better quality of both products and services. Read more
There blender has been broke since last year!!! Haven?t had a smoothie milkshake from there in a long time and they keep saying... they can?t make. Disgraceful Read more