Reviews for Shake Shack West Hollywood - Santa Monica & La Cienega in Los Angeles, CA
I ordered two shakes (pumpkin patch and choco salted toffee) from the counter. I waited 20 minutes and finally asked them what's... going on with my order. I was told pumpkin was out n would be ready in 5 minutes (it was actually another 10 minutes waiting).Basically, I ordered at 3:36pm and got all my shakes at 4:06. Seriously 30 minutes to make shakes? If there were busy I totallyunderstand but they were not. BTW my shakes were so watery and overly sweet. Johnny Rockets has much better milkshakes. Read more
Three stars I think is more than fair. The food is decent. These aren?t burgers or fries to rave about but they?re ok in a... pinch, and affordable (though more expensive than some alternatives). They?re habitually out of their flavored lemonades. Why?One time sure, but always? The counter service is generally a bit on the cold side, short, unfriendly questions and directions,but you don?t come here for Michelin Star service. The problem is in the ordering. We?ve been eating here maybe once a week forseveral months. It?s conveniently right down the street. Sometimes it?s 2 of us, sometimes 12. It?s a decent and affordableplace to get lunch for a large meeting. A good 50% of the time the order is a little wrong. We generally shrug it off. The to-gosystem is awful. They say they?ll call your name when it?s ready but that rarely happens. You?ll usually get cold food becausethe front staff seems poorly trained and just doesn?t know how to deal with taking orders and servicing to-go customers. Onetime they asked for our name, checked all the orders and said the order didn?t exist. I had someone text a screenshot of theorder and miraculously it was there the whole time - but now cold. I don?t blame the staff, I blame corporate management.Either figure out a better system that works for staff and customers or train your staff better. What?s really disappointing isthe one time we decided to speak up. We called both the local number (got a machine that said they?d call back within 24 hours)and used the corporate help form, several days later, no word from either. A replacement meal would be amazing but honestly asimple phone call back from anyone would?ve kept us coming back but with so many other burger places within walking distance,why bother. It?s surprising really. I expected a company like this to at least want to make a bad experience a bit better.Iconic LA spot Tail of the Pup just opened next door. That?s our next stop. Read more
#1 Best milkshake in LA. Order took a long time but the food was fantastic! I recommend Shack Shack if you are craving for some... fast food. Read more
Loved the shack stak and the crispy fries the meat was really good and the fries were perfect
First review in a while but I came here for a quick meal. The service was pretty quick for the crowd, food and beer were fresh.... The best part was enjoying the outdoor seating to take in the warming weather. Definitely recommend the house beer I got the16oz Read more
Shack shake Santa Monica and Knoll Blvd Burgers were subpar. The presentation was horrible. The smoke shake was okay and a... bit spicy. The spiciness was perfect. Fries were trash. Cooked and seasoning just dumped on them. Shake the fries up sothey are evenly coated. The margarita that was ordered was not a margarita. Didn't taste like anything anyone shoulddrink. The shack burger was garbage. The fruit punch drink was good. The habanero mayo was fire. Would I return? NO I'llstick to in an out or Five Guys. Read more
We stopped here to eat lunch and did not have high expectations for this place. Boy were we wrong!! The food was delicious, our... burgers were fixed just right and the fries were hot & delish! My ice tea/lemonade was excellent and when I asked for a refill Igot it. We haven't eaten in a restaurant in over a year, but this place has the best eat outside area I've seen in a while! Picswe will attach. Great lunch & we'll definitely be back when we're in the area. Read more
This location puts the slow in fast-food? The place is consistently disorganized (you usually have to remind them of the order... you just made inside) and for some reason on four separate occasions, as I waited patiently for my order by the pickup order,they never called it. This is even after I asked for my order by name at least twice. For some reason, it comes quicker if youorder through Postmates so pay the fee for someone else to freeze their bottom off. After waiting approximately half an hourfor my food, I was given an incorrect order that was less than what I paid for. And no bun no less! This is after the managerread my order back to me from the receipt on the bag. Read more