Reviews for Tim Hortons in West Henrietta, NY
Food and drink is on par with every other Tim hortons. Someone get this franchise owner to put something above the drive through... window to block rain. My car was literally soaked after waiting for my food while it was raining Read more
Coffee was ok comparable to DD, neither as good as Starbucks though. I got a breakfast sandwich that was tasty. I tried the... Honey cruller that was better than DD French cruller but DD munchkins are better than Timbits. Read more
My wife and I were visiting some friends in Vermont and decided to cross the border to go to Tim Horton's, and that is not... something we get to do everyday as we live in Arkansas. The staff were friendly and the food was good and it came quickly. Icecoffee and a doughnut for the win. Read more
This is my first one star review. I assume because of staffing issues they did not open till 7am, but Arby's was open 24 hours.... I was going to get a couple of donuts today, but the case was infested with flies on the donuts. Very obvious, and they werestill serving out of the display case. Read more
Online they shows open 6 AM but actually they open at 7. Management should tackle these issues and update the times accordingly.... They should maintain the standards of tim?s in states as well Read more
Service started out good then quickly changed. Ordered turkey club meal deal . Asked for the chips and my drink the girl said... you only ordered the sandwich. I asked for #1 turkey club meal. Also last I knew turkey club included bacon. I might be wrong onthat bacon part ???????????? Read more
A great example of horrible customer service. My family and I ordered a mixed berry smoothie in hopes to have something... relatively healthy on our trip back home from Canada. We're particularly mindful of added sugar intake because my dad isdiabetic. When we got our smoothie, it tasted like candy blended into a drink. Thankfully I had a sip before giving it to my dad- my girlfriend inquired about if there was sugar added to smoothie. One of the cashier/service staff responded coldly "yogurt,and berries"; another chimed in with a bit of condescension: "Yeah - it's a smoothie. Of course it has sugar." Then theyproceeded to ignore us. We didn't want to make any trouble for the other patrons, but what we experienced was not acceptable.Tim Horton's should spend more time training their staff to have the smallest semblance of hospitality. We will certainly nevertry a Tim Horton's again. Read more
Worst rest stop experience of my life! I ordered a coffee and asked for cream and sugar. Told they don't have any and was served... cream cheese instead after I repeatedly asked for half and half, milk or any milk substitute for my coffee. What was the creamcheese for? I didn't order a bagel, but a donut! Save your money and go to the next rest stop. Read more