Reviews for Chipotle Mexican Grill in West Haven, CT

Appreciation review, the employees at this Chipotle were on point! My sister and I have a gluten allergy and when we asked the... server to change gloves they also sanitized the counter and got separate containers of cheese and lettuce. They went above andbeyond, not to mention portions were generous and the food was all fresh. Thank you!!! Read more

I went to this establishment for the first and the last time! The food was ice cold like it was just brought from a frozen... aisle. The customer service was awful. These young folks have no work ethics at all. I spent 16.00 dollars on a frozen meal.Then she says if you pay me with that 20.00 dollar bill that?s what the meal will cost you as we don?t have change. I get it butthere is away of saying things. I?ll never go there again I?ll starve instead!!! Read more

It was my 2nd time going to this location. The first time they had no cheese or lettuce. This time again there was no cheese,... lettuce or tomatoes. I have never experienced a food shortage at any of the Chipotle locations no matter what time I go. Mythought is inventory is not being done properly at this location. Read more

I ordered a burrito that was poorly made, no effort into putting toppings or preparation. The guy was In a mood where he didn?t... want to be at work any more with side comments and just wanted to get the food out the way. In fact the staff didn?t look likethey knew what they were doing and had low energy with the customers. Over priced burrito with poor service. Please get a newstaff that has the proper attitude , respect and knowledge of dealing with customers and food preparation. Read more

Obviously, no one expects a whole lot from a fast food restaurant. However, you would assume that if they're open you would... ne able to get a quick veggie bowl. Let me share my experience; no corn, no black beans, no mild salsa and no white rice!!! ???????????????? Read more

Worst place to do business in. I ordered my food through website using my gift card, the store dint have my order details but my... name was in their system, the website dint send me a confirmation email with the confirmation number, even the website dint havemy order details in their history but on the main page it shows I have an order and the tracking redirects to doordash, their isno tracking number either on doordash after a few heated calls to the corporate they dint refund my gift card balance, neitherdid they send my food. chipotle on whole as a franchise is messed up. The customer service is the worst, and their customerservice in the website sucks Read more

Horrible. Every time I come here my food is made carelessly and melting out of the brown paper bag before I even leave the door.... If this picture looks good to you, go ahead and waste your money. Definitely my last time at this shitpotle. Garbage. If youdon?t want to work at chipotle, quit. No one?s forcing you! Read more

This is likely the most unorganized Chipotle I've been to. The presentation looks old and unkempt - Everything is low and... proteins are not freshly made. There was very little steak- I asked for fresh steak and they only had 2 marinated pieces left tocook. It is appalling to have to ask the workers for "fresh food". There wasn't any lime white rice - the worker did offer tomake some if I didn't mind the wait however, why is this something that has to prolong the wait opposed to being alreadyprepped? Read more