Reviews for McDonald's in West Covina, CA
Waited probably 10-15 min for the clerk to take my order and the automated kiosks were disabled. Eventually I got an order... placed. Later the manager brought my order to the counter where I presented my receipt for pickup. Almost immediately afterwardsI sat down checked my order then began to eat, then some other irate food delivery worker (like door dash) walked up and accuseme of stealing his order. Meanwhile the manager just did nothing even though she had checked my recipe moments before. Iusually avoid McDonald's but it happened to be next to the job where I was wondering that day. I will not be doing anymorebusiness with them. Read more
I ordered 20 Pcs of Chicken nuggets, a fry, 2 drinks and 2 McChicken. I wasn?t given a receipt and when I got home no freaking... nuggets. So I tried calling to see what else can be done but no response. Lame. They definitely charged me too because I checkedthru my bank app. My advice, ALWAYS check your bag before you drive off. They always miss something, that part was on me. Read more
Cooperate has really failed this McDonalds. They have failed to properly equip and train their store manager, manager and crew... trainers. And you see that in the performance and the customer service given by their crew members. As someone that once workedat a Micki D I understand, but I?ve been coming to this Micki D for a while, even before the pandemic and nothings changed. I?vecalled cooperate and nothing changed. I went this morning and person taking orders did not know how to properly or respectfullytake order. I was left waiting. And they don?t respect protocol. The manager Val, not only did she not have her mask coveringher nose and her mouth, she does not display good work ethic and always seems to have a rude demeanor. Read more
I can?t believe this place. They were untrained and completely rude. They forget orders. I ordered a happy meal for my sister,... chicken nuggets and when I got the happy meal there was no chicken nuggets we had so many problems with our meal. They gave usno napkins like what?!?? Unbelievable! Read more
Nice of the girl to give me a cup full of creamer (ice melted btw). This was on Friday about 5pm. I went back to ask for coffee... inside of it and she gave it back to me with just one pump. It still tasted the same. She had a stone cold killer face, noremorse or anything. Young skinny girl with dry brown hair (not making fun of her, just describing her). She didn't say one wordto me. I get it, it's just McDonalds, and she's probably not happy but c'mon! At least a "my bad" would've been okay or justgive me a total new one. That is all. Read more
Very rude and obnoxious young employees These employees at this McDonald's don't care about there job Especially at this time... 7pm and Forward They throw stuff at each other and I front of customers They dont care how they act or what they say They don'tcover there nose at all times They eat and drink infront of customers or were all the customers can see them Management doesn'ttell them anything instead the management allows them to act foolishly which is unprofessional This behavior repeats and repeatsfor ever It's amazing the level of professionalism at this McDonald's The image is going down the hill This is the work we livein were all McDonald's hire young people that don't care and do whatever they want and don't get write ups or nothing and I saw2 employees come out and throw stuff at each other 2 cooks we're playing outside Wow what a business So sad Hope for better forthe next generation of employees Read more
Workers are very rude, they told me to wait out side for my food. And it shows 1 free refill on the soda machine but then they... say there are no refills. And to top it off on a hot day there ice cream wasn't working. Read more
This is probably the dirtiest and most disgusting McDonald's I've ever been to. The place literally had trash thrown about,... there was a homeless man hanging out in the back by the restrooms, our food containers were covered in grease, the girl takingour order did not listen when we did the order and got most of it wrong. Will definitely not come back to this one, picturesattached for reference. Read more