Reviews for Dunkin' in West Covina, CA
Most of the time they are nice, but sometimes they?re awful and rude. Coffee is pretty consistent
I've been a Dunkin customer for a long time, and every single time I've been satisfied with every location I've been to. This is... one of the locations I'll never return to. Customer service was terrible. The employees all act like they don't want to be there(maybe not all, I'm sure there are a few good people in there). I ordered a drink and an avocado toast with bacon (Mind you,it's a whole dollar extra for bacon added to it) and I got this (photo added). My drink tasted very watered down. Overall badexperience. Read more
Dunkins food is great but the employees could use some costumer service training after they were deliberately ignoring us. We... tried to get their attention to add bacon to our toast for 13 mins while the window was open and not once did they ome to thewindow. Then when it came time to pay we asked if we can add bacon and the lady said "sorry we can't do that because of the longline behind you." when there was only one car behind us. She also didnt ask for a loyalty rewads membership. Also after that shewas really rude to us. Read more
My first visit here and it was so pleasant and warm! Met the store manager Jonathan (Jon). He was nice and helpful. Easy to talk... to. Ordered a few things this visit; 2 sausage egg cheese wraps, hashbrowns, 2 piece donut holes, and a cold brew with foam.All made fresh and tasted delicious. The wrap was pretty much a breakfast taco with a flour tortilla containing the sausagepatty, egg, and cheese but it was made fresh. I looked at the ingredients closely. Cheese was melty inside! I also must mentionthat the hashbrowns are oh man tasty!!! It has some sort of herb flavor in it. Only got 6 pieces but I wanted a dozen more!! Iwas a great breakfast. I would come back!! I don't understand why this store has such a low rating but then I read the recentreviews in the last month. Previous manager here did not do a good job. I'm glad Jon took over and is working on improving thestore, products, and services. I felt bad after reading those reviews and went back inside to tell Jon that I had a fantasticexperience here and to keep up the great work. There is one thing I'd like to see better is the cleanliness of the restroom.Other than that, the store is clean and well kept! For those who had an awful experience, please give them another shot and ifyou feel your experience is poor when you are at the store, let Jon know immediately so he can course correct. They need to knowhow they are doing in order to improve. I already mentioned the bad reviews I read and can see there is an honest effort to makethings better. Give them another shot! Read more
Great iced coffee :) wanted to get pumpkin spice but all out :< but donuts were good also out on some.
Don't recommend this location. I came in at 9:40 this morning and the customer service was non existent. Half way through my... order the order taker asked me for a moment, which was fine. What bothered me is that about a minute later another order takercame on and said "how can I help you?" I told her I was mid order and she said "yeah, I know." If she knew, how difficult is itto say "thank you for waiting, go ahead with the rest of your order." The second order taker sounded annoyed and had acondescending tone of voice. Also, I was disappointed that the egg white bowl was not available at this location. I looked atthe menu online by location to decide what I was ordering prior to my arrival as I'm not a regular customer of DD. I wouldrecommend to have your online menu synced with your in store menu. I opted for an egg and cheese croissant and hasbrowns. Thesandwich lacked flavor and the hashbrowns tasted like old, unfiltered oil. I ordered a half dozen donuts and the quality was notup to par. There's always so much hype around DD, but as a first time customer I was not impressed. Read more
Got there around 9:10pm last night and they were already cleaning up and putting away some ice cream. The selection of ice cream... was only half because they were already stacked up on a push cart to be stored. I am unsure why they close up so early when theystill have more than 40 minutes until closing. I would understand if they started to pack up around 9:30ish. Maybe because itwas raining and they didn't think people would come in? As I sat there enjoying my ice cream, I over heard another customer onthe phone telling the other person that all the"normal" favors were unavailable. The sounded very disappointed. I thinkmanagement should inform their employees to postpone "clean up time" to a later time. Also, I wasn't given a spoon to eat my icecream, I had to use my sample spoons. Read more
Currently here standing and waiting as employees say nothing. There is no line. No other person eating. Extremely rude. They... can?t acknowledge people apparently. I left with nothing unfortunately. Read more