Reviews for Baskin-Robbins in West Covina, CA
Tried coming here twice... Out of 6 flavors in a row, when I asked, well what do you have? she tells me we have 31 flavors so... it's too many to list ????.. wrong cone, no receipt, no napkins and watered down shake.. this glass of milk is supposed to be amint shake? Read more
I came to this 31 flavors and ordered a hand pack 1 quart and they didn't weigh it. When I insisted they weight it they said its... not something they do. Finally they weighed it and told me it was over the normal weight. It felt light so when I got home Iweighed it and it was only 22 oz when it should have been 32 oz. Won't go there again. They don't want to do their job and actlike you're the one with a problem for asking them to do there's. Read more
A young worker made eye contact to her fellow associate about myself in a rude manner. I once witnessed three Dunkin employees... at the Whittier road location make fun of a mentally challenged customer. Both places are run by a bald headed manager namedCodi. I brought this situation up with him. No changes have been made. Go to Rainbow Donuts next door. My Asian wife alsowitnessed these employees. I have no problems at the Victorville, Tehachapi Read more
Didn?t have almond milk and only offered whole. They didn?t have a classic glazed donut and limited ice cream flavors. It?s... understandable considering COVID, yet it wasn?t implied anywhere on the sign or website. Worker was also rude and impatient. Read more
Tried going to this location for sundaes but they had less than 10 ice cream flavors available. I was surprised to be told they... do not have simple flavors like vanilla, chocolate, or strawberry. How can an ice cream place not have vanilla? Also,the woman working tonight was rude and impatient, even though we were the only customers there. Read more
With the COVID-19 going on I witnessed the Manager do something so gross it made me and my kids never want to go there again. Me... n my kids were inside and being served by a young girl, while the manager was at the drive thru helping someone else i watchedhim scoop ice cream on a couple of cones and walk back up to the window well i guess the customer cancelled and didnt make thepurchase so the manager took the already served cones he was physically handling turned them upside down dumped the ice creamback in the buckets of ice cream and put the cones back with the other ones for the next customer we got grossed out and toldhim how i felt about it and left. Read more
hello, my mother asked for a butter pecan on a sugar cone, unfortunately they just gave her a cup instead of a cone, without... telling her. Today I asked for 2 cappuccino blast one caramel and one mocha. They both tasted like original, and the employeesare very rude. Read more
Ordered 3 drinks today. The drinks were totally different than what I ordered. They insisted that's what I ordered. When i... refused to take the drinks and pay for them the manager asked me not to ever come back. Worst customer service ever! Read more