Reviews for Steak 'n Shake in West Chicago, IL
This is the second time I?ve come to this location, and they closed 45 mins early. This is unbelievable same cook and same... worker in the front? do not recommend. Read more
Tried to do dine-in, but that's not available at 1:00pm on Sunday. Bummer. For the owner, maybe update a sign or update the... Google maps listing? Read more
Supposedly they close at 10pm we went inside at 8:30 and they wouldn't even let us order. Right at the entrance they have a sign... thay say order to dine in or to go or, something like that; the ordering screens, all the lights, and the open sign were stillon; and they told us that they could only serve us through the drive-thru, that we have to go and if we still want something wehave to use the drive-thru. We couldn't even use the screens to order and go. Read more
i am wondering if this location is even open. i see the big sign saying it was now open. i tried to call and i got a voicemail.... that doesn't help when you are trying to find out if you all are truely open. Read more
I have good memories of several years ago having a great burger and a milkshake at this place, so it was easy to stop once again... when close by. With all due credit to the young woman who appeared to be in charge, the food was terrible. The meat in theburgers was paper thin and didn?t even taste like beef. The fries were fine as was the milkshake. Can?t speak to other items onthe menu, but I sure can?t provide a positive recommendation. Just not what it used to be! Read more
I cant tell if this location is open for dine in but it always looks empty. I saw one car in the lot and took a chance on drive... thru. A nice lady took my order and I believe she was the only person working taking order and cooking. She was extremely niceand my food was very fresh and was ready quickly. Her nice and professional manner made it all the better. Read more
Note this is not a review on the food or service, but of maintenance of the facility. Beware of potholes at this... location. There is an 8 inch pothole in the drive- through that has caused $1,700 in damage to my car. They first stated thatthe pothole was only 2" deep and denied the claim. I had measured the depth of the pothole the day after the damage and sentthem that info. It was denied again stating there was not proof I was at this store when the damage occurred. So my $3.99milkshake may end up costing $1,703.99. Sadly, even though I reported this damage immediately ( the next day), almost 30days later they have yet to fix the many potholes at the facility. Read more
Don't know what happened to this location, but you never know if they're open or not. Considering the ongoing Corporate... problems, I'd recommend skipping this location. Too many other reliable choices in the area.... Read more