Reviews for Tropical Smoothie Cafe in West Chester, PA
Love the food and smoothies but I tried ordering today on Doordash and Ubereats to have them both say the restaurant is closed... for delivery and pickup. Looked up the restaurant on google (said it was open till 8), called the restaurant to verify they wereopen (they were) to then have the lady on the phone say "Okay. Okay. Thanks. Bye." when I told her that doordash and ubereatssays they are closed. Mainly just hated the rudeness of the employee. Read more
The smoothies are delicious. The food is OK. It's declined since it opened. The restaurant looks worn and dirty. The staff are... slow and have no common sense. Everything takes forever. I'm really underwhelmed by my experience. The prices shot up, too. Waytoo expensive for the quality presented. Read more
I have been ordering there for 2 years and I have no idea what on earth is going on. I have never had this many problems with... them as I have the last month. I just had surgery and so I have been ordering through the APP and having someone pick me up. Iorder the paradise point with no sugar in it. The smoothie comes out pink. The one they sent was deep purple. Then the lastorder. Then my mom took it back and a nice woman gave me a card for a free smoothie to make up for it. Now today, they messed upthe smoothie again. This has been an ongoing issue. According to the APP, I have ordered 6 times and 5/6 times my order wascompletely messed up. I used to really like this place a lot and it is unfortunate that this is really ruining it for me. Ialso left a v/m, hoping I get a call back soon...... Read more
Came in today for my first time, and I was going to pay with Apple Pay, but unfortunately that wasn?t a payment option at the... location I visited. Long story short, the staff was extremely pleasant, especially the young man Hezetiyah(my bad for butcheringyour name). They hooked me up with a free smoothie, which was great btw(I got a Bahama Mama), since I had forgot my card. Woulddefinitely recommend trying them out if you haven?t already. Read more
Smoothies are actually pretty good but the service is always awful. Been there a couple times and it's always the same, no... greeting, just attitude and eye rolls. Even left a tip (for some odd reason) and wasn't even acknowledged. Some advice, justhire a new staff and you'd get better reviews Read more
Smoothies are good, sandwiches & wraps are okay (some are good & some are not). Customer service is inconsistent. Some employees... are cordial some are not. I had an online order pickup that was supposed to be ready ( text confirmed) before i arrived. When iarrived, the employee said it was not ready & i had to wait. I asked her to cancel the order bc i had to go to work and couldnot be late. She refused to cancel the order and just kept telling me to wait. So i waited and then in the end we found out myorder was indeed already made and sitting on the back counter the whole time. So i waited for no reason and was late to work. Ispoke with the manager and they gave me a coupon for a free meal but he kinda tossed it at me carelessly. Apparently itsdifficult for them to cancel an order with their system. Read more
Love the food here. Always clean and never a long wait. Friendly staff.
Smoothies are good but they?re often closed when their hours say they?re open. I drive about 15 mins out of my way for these... smoothies but it?s not worth it anymore if they?re going to close so early and without warning. Read more