Reviews for Dunkin' in West Chester, PA
They hardly ever have any donuts and if they do they are stale....this dunkin donuts is horrible
PLEASE SAVE YOUR MONEY AND GO ELSEWHERE!! This location never has anything that?s listed on their menu, atrocious costumer... service, and stale tasting food. After getting ripped off twice in the last two days I finally called to get an explanation whythey felt it was okay to ignore my Doordash order and just put in whatever they like? Their response was ?I wasn?t here 5minutes ago it was someone else, so I don?t care? along with a bunch of yelling and arguing back. If you take a look at alltheir reviews this franchise obviously doesn?t care about the customer, I really don?t think they care much about anything, soplease don?t waste another dollar or another minute at this Dunkin? Donuts? Read more
This place is terrible. The food is okay, but twice I have ordered drinks at the counter, waited while other people come in... after and leave with their own drinks, only to finally be told they were out of whatever I ordered. No offers of what tosubstitute or any kind of solution so I end up leaving with nothing. Waste of time and money. The employees are rude and actlike they?re doing you a favor by being there. Fine in a pinch but would not recommend anyone come here regularly. Read more
Honestly, don?t waste your time coming here. I have a lot of sympathy for places that are understaffed but the customer service... is just plain awful. Every time I?ve placed an online order, they didn?t start making it until I already had shown up. What?sthe point of ordering ahead? The employees sit in the corner on their phone with AirPods in and it?s extremely rude. I used tolove this location and I don?t know what happened to the ownership, but it?s gone downhill. I would much rather go out of my wayto another Dunkin than come here. I think a bad experience can be made up with good customer service, but you don?t even getthat. Just lazy workers. Read more
I don't think the people here have ever worked before because the customer service sucks. They always mess up door dash orders... or forget things. It really sucks because we all love Dunkin but the store is horrible! Read more
Deducting a star cause it says they open at 6:00am on Sunday, but just drove past and it was closed at 6:15 ... I don't order... any fancy coffees or breakfast sandwiches, just a regular coffee and donuts sometimes. Like most retail chains, service can behit or miss but the staff is usually friendly. Doesn't stand out as some locations who have a higher standard of customerservice (and I'm talking the minimum like "hello" and "thank you") but it's not bad either. Donuts are usually fresh and instock and coffee is what you'd expect. Could get a little crowded but service is quick. I don't have 10 minutes to wait in themorning, so for me, getting my coffee quick is what's most important, and IMO this is the best location in West Chester. Read more
Stopped at the store today to purchase a coffee and donuts and it was hard to order there is four people behind the counter the... gentleman taking my order I'm not sure I could hear me well because the rest of them were being very loud. One person behind thecounter area I'm not even sure was an employee, he had no Dunkin' donuts shirt on he picked up a coffee was talking to thepeople behind the counter and then left. It took over 5 minutes to get a coffee made when there was only one other person inline in front of me, I think they were more interested in having a conversation than serving the customers in the store. Asusual the coffee and donuts are okay. Read more
Food was good, fast. It's not cheap anymore.