Reviews for Culver's in West Bend, WI
The wait in the drive thr line was slightly longer then "normal" I mean the freshness of the food obviously requires some wait... time. With that said I felt the wait was longer than expected. The order was accurate, the staff was pleasant and the food wasamazing! Read more
Abysmally slow service. It's been like this for years. I keep hoping it will change, but keep getting disappointed. You'd think... that with all the time they take getting your order correct, they'd at least get it right. No luck there either. This is theonly Culver's I have ever had this issue with. I wish it wasn't the only one nearby, because my family really likes their food. Read more
Hands down the longest to-go wait I have ever experienced. The drive thru line was extremely long so we decided to go in and... order it to go. Waited over 30 MINUTES for our food. Not to mention the angry mob that was building up around us only receivedour food because we all said we had ?TO GO? and needed our food. One person bagging food, three additional workers watching oneperson bag food. Not one adult manager was in sight lighting a fire under anyones rear. Will never go 10 minutes off of theinterstate to seek the most sacred Wisconsin fast food to this location again. Read more
Always good food and Custard. For this location I would give it a 3 out of 10 for cleanliness. Person that delivered our food to... the table was very kind. Read more
Went to this location on Sunday, October 2nd, and am grateful to live too far away to return. 45 minute wait to receive our food... after placing the order. There were others who waited longer than that. No explanation as to why, no apology, nothing.Unacceptable. Read more
This Culver's has been good every time I go. The service is friendly and helpful, the food is delicious and consistent. The... tables and floor are always reasonably clean too. Read more
I try to leave positive reviews as much as possible because the world is flooded with negative reviews so this does pain me to... do so. My family went to this location tonight for dinner. When we arrived it was clear they were extremely busy. Drive thruline very long, parking lot packed. I've worked in food service before on a Friday night and totally understood our food wouldtake some time as it was clearly busy. The girl that took my order working the middle register was perfectly fine and washandling the dinner rush with a smile spite the stressful situation. What bothered me from the beginning was the young girl onthe end right register. She was taking her time with what appeared to be a group of her peers. Laughing giggling not trying tomove them along one bit and it was clear there were other customers waiting to order, and a window full of hot food needing togo out, while about 10 people stood watching her while waiting for there food. She had to have spent 10 minutes taking herfriends orders. The girl in the middle that took my order for my family of 5 did it in a fraction of time it took this girl onthe right end to take her friends order. What really set me off was when I made it to the dining room this same cashier wasstanding at the table of her friend's laughing with her phone out taking selfies with the table. EVERY TABLE in the dining roomwas dirty, and my family was sitting at a dirty table. I'm sorry but that is NOT a good look during a major dinner rush to haveyour cell phone out taking selfies with your friends when people are sitting at dirty tables and there is a window full of foodneeding to be ran out. I approached this young lady while amongst her friends and asked her for a rag to wipe a table so myfamily could have a clean place to eat, and she was also the same employee to run our food and basically dropped the tray on thetable. Any food service job I ever had the manager would have lost it over anyone simply pulling a phone Read more
We have never had a bad burger from Culvers until today. We went through the drive-thru, waited along with may others for about... 10 minutes, which was fine until the 2 burgers arrived. They where so dry and burnt not to mention the fried onions where justburnt and just in a glob. We would have gone back but traffic was too heavy to turn around and didn't want to wait until 10minutes. Will never visit the Hartford Culvers again. Read more