Reviews for Bill Gray's Webster in Webster, NY
My boyfriend and I went in to this location at around 3:30 today, Sunday. It was quite slow, maybe three groups in the... restaurant and only one or two groups ahead of us to order. We placed our order for a garbage plate and a half plate, which myboyfriend paid $28 dollars for - a little steep compared to other places in the area. Why the half plate is only $2 less than afull plate makes no sense. We proceeded to wait for 25 minutes, with no buzzer for our food. There was only one cook, and sixother staff members, who were standing in the front of the ordering area talking. Three were on their phones, and then decidedto go and sit on the guest benches by the waiting area. Finally, I walked up to the counter and stated that we had been waitingfor quite some time for our food. The young man behind the counter, who was probably the nicest one there, apologized for no oneletting us know our food was done and handed it to us. I would really give this place 0 stars if I could, solely for the factthat my boyfriend paid almost $30 for two garbage plates that were cold by the time we finally got them. I definitely won?t becoming back here anytime soon, the lack of respect is baffling. Read more
Quality went down quick here. Rude employees, bones in the burger beef, higher prices and no more bogo coupons are why i stopped... coming here. Dont waste your time spend the same amount for five guys across the st Read more
If you love deep fried and greasy food, this is the place to go! Tater tots were cookrd to crispy perfection and the... cheeseburger was excellent. The only complaint is the smell in the restaurant could be compared to a light backed up toilet. Read more
Wasn't satisfied at all; after waiting for our order , smh ??????????? ???? ???? food was cold !!! The only item on the plate ... ????? that were hot ,were the onion rings, which btw were very good..We ordered Mac salad with it they servedcoleslaw??????????? Read more
Great burger and great bun????. Half price shakes were awesome!
Expensive for what you get. $6.49 for a hotdog. I see that the last review mentioned coupons. We were visiting from out of... town so we didn't know about the coupons. Maybe a good place for the locals but we don't plan to return. Read more
I always love bill Gray's cheeseburgers with meat sauce & their crispy fries! Awesome!! & their buns are spectacular!! ... Electronic coupons with bar code via a smart phone are wonderful! Bargains. I buy the hot sauce on-line & give it as gifts. Just ate 2 cheeseburgers. Used the website coupon & saved $4.50 with the coupon! 2/19: I just went back to Webster for a visit& ate at this place. I used my mobile phone coupon & got a free cheeseburger. Their cheeseburgers are so tasty. Their friesare crispy. Their staff are nice. I would like to buy their tee shirt as a souvenir, but each time I ask them, they never havethem. Please sell the nice black tee shirt with Bill Gray's Webster, NY on it. I'd like to buy one. I think Websterites &Rochestarians should eat at Bill Gray's rather than at the invading national chains. No one beats their hot sauce or thebargains with coupons. Their buns are superior too. Bill Gray's should give coupons to the Hampton Inn manager to place intheir lobby. With all the choices travelers have, to get them into a hometown restaurant, you need to entice them. Considerfree delivery to the Hampton Inn for orders over ?50? Actually a sign in the Hampton Inn instructing hotel guests to ask thefront desk person for Bill Gray's coupons would be best. Do not assume everyone has access to smart phones & online coupons. Put H.I. on the coupons so you know how much business those specific coupons generate. 12/31/19: use the online coupons on yourmobile phone! Great cheeseburger & crispy fires! It was busy, but I found a seat because it has plenty of seats. 8/29/21: Ialways use a coupon that you can get on your mobile ???? , on their website. Their food is consistently great! Read more
Always great burgers and food. Love the Abbott's ice cream for a nice treat! Also, you can get coupons in your phone to use... from their website. Also, very clean restaurant. Read more