Reviews for Dunkin' in Wayne, NJ
Look, it's a Dunkin. What are you expecting? It's the McDonalds of breakfast pastry shops. Their donuts are mediocre but... reliable. My kid loves them so going here we continue. The staff is good. They should get a raise. The number of times I'vecome in to see them staying calm with angry customers is astounding. Like who gets upset at somebody handing you donuts? Thatsaid, they're always understaffed and doing twelve things at once. Seriously ...give them more money. Read more
Will not be going back to this location anytime soon.Stop thereTodayAt 4:00 p.m. and waited for 10 minutes at the drive thru to... order something only to find out no employees were working inside. Now I speak on behalf of the 12 other cars I witnessed havethe same experience. The back door for employees only was actually open but there were no employees working. What kind ofoperation is this where nobody was working yet the back door is wide open and a sign on the front door says, "door broken, usedrive thru."? Read more
Not sure what happened to this Dunkin but it?s never good anymore. It?s always inconsistent. I just ordered a cappuccino and I... got a cup of foam ????. Not worth the money over at this location anymore Read more
The wayne (New jersey) location of dunkin is pathetic. I went today morning. The person taking the order was so slow.. everyone... in the line was getting furious. Not only that, he literally asked my order 3 times. I went with my husband and we mentioned thecoffee to be hot and he acknowledged it. When the coffee came, it was next to normal temperature (not even lukewarm). We askedhim to heat it (politely) and that guy transferred the coffee in a utensil and put the utensil under that machine and hecompletely forgot. I could see it's done and we had to wait for another 5 mins until my husband told him that there is somethingseriously wrong with that guy and they can keep the coffee. We also ordered an everything bagel (didn't enjoy at all). Not onlythat, the customers ordering behind us were also agitated and we saw them arguing before we left. We actually went to Dunkin toenjoy our coffee also because it was National Coffee day but worst experience. My husband was a regular dunkin customer back inBoston and it was way better. This one was just a waste. Read more
When I first saw they built this dunkin in Wayne I was happy. I was looking forward to quick service espeically because this is... a new dunkin but there is always an issue. They are very selective about how they let into the building to come in and order sothey won't let u in but if it's someone else they know they eill let them in to take their order and you'll have to wait in thedrive through line. Which is LONGGGG all the time. Its always packed. The service is slow. They won't let you in. They mess uporders. It's a lot. They need to do better Read more
0 stars. It looks like they hire LITERALLY ANYBODY at this location. Nobody is ever in uniform, they get your order wrong, and... it?s always different employees everytime I go. You could tell they don?t know what they are doing. The garbage is still fulllike the picture posted, sometimes they don?t answer you when you go to drive-through (then you drive around to the window &indeed they are open and working) I?ve even gone during hours where they will put a sign in front of the drive-through saying?closed.? I only go to this dunkin if it?s in the direction of where I am going. Today I ordered a latte and it tasted likewater and milk.. by far the worst I?ve ever had. I didn?t even bother driving back because It took the employee about 5 mins topress the right button on the cash register to put in my order (which tells me they dk what they are doing) This dunkin is indire need of new management. Read more
Slowest service in town. Prices going WAY UP, and the service going WAY DOWN. $9 for 6 donuts? ???? You pay for one thing and... get something different. Both cars in front of us had issues. The one in front of us didn?t get everything they ordered. Theworker thought it was ours but it was supposed to be for the car before us. Then they tell us they don?t have the donuts weordered. They literally had so many workers crowded by the drive through window, so there?s no excuse for how slow theyare. Managers, please manage. Read more
Absolutely terrible. While ordering in the drive thru the worker kept cutting off our order to speak to someone else. Then after... we ordered and drove up to the window they asked us what we ordered. They had absolutely no idea what we ordered even though hetook down our order at the speaker. I ordered a toasted white chocolate latte with almond milk. i get my drink back and i canteven make this up?A CUP OF MILK WITH CHOCOLATE SYRUP. I guess they took my substitute of almond milk as i want no coffee in mydrink. unbelievable. We ordered 3 doughnuts and they asked us almost 5 times what doughnuts we wanted. Worst dunkin ever do notgo here Read more