Reviews for Dunkin' in Wayne, NJ
I always have problems here. I honestly feel bad for the manager who has to work with them. I don't come in and order anymore... because they never Knowledge a person at the counter for so long cause they are either on there phones or have earbuds on. Ialways order ahead while I'm on my way to work and still manage to be late because they have yet prepared my drinks or evenfood. The day I order 10-15 minutes ahead I happen to end up running a few minutes late because the guy that was making my drinkafter 10- 15 mins was on his phone while my cup sat there. They never read the stickers with the orders. I had order multipletimes cold foam and they never gave it to me or even bacon on my toast. I had one lady told me that I didn't order a pumpkindonut when clearly I had the receipt of it. I have at least three different drinks that I order all the time. Each time Ireceive the drink it will taste different from the last one. I also only order toast with bacon too. I either received it withno bacon or the bread not toasted and the avocado spread is messy. This store has to be one of the worse ones yet. If you happento order from here on mobile or even in store prepare to wait even longer or even have your order constantly wrong. Read more
Coffee was great but the place seemed a little disorganized, and there weren?t many customers waiting, it still took a while to... pickup an order Read more
Took them about 5 minutes to acknowledge me and take my order. I wad the only one in the store ordering. Not sure if they were... short staffed or what but was a little annoyed that I had to wait to long to be helped. Read more
Let me start by saying that we walk in no one was in the front when finally they did attended us a girl by the name of Melanie... did but she was so rude and after we order went to the pick-up section she put my coffee on the counter then looked at us threwthe straw and smile don't know what kinda stuff she was on but never will we step a foot there again period. Read more
Dunkin Donuts, what can go wrong? Just sad the last two places I went did not have ham, only Sausage or bacon. Everything was... fine fast and clean and friendly. Read more
I walked in and waited a few minutes without even being greeted. I had to walk over to the prep area to ask someone if I could... order something. 5 employees were there all preparing food for drive thru customers. I was in a rush for work and couldn'twait on the long line for the drive thru. She said someone will be right over. I waited about 5 more minutes then had to walkover again for them to notice me. The same woman asked another team member to come help me. Nobody even looked at me oracknowledged me. I waited a few more minutes before just leaving. I went to Starbucks instead. Read more
This has got to be the worst location. The drive-thru is always busy and it seems like everyone that works at this... establishment tends to the drive-thru orders. I have gone in here countless times because its on my way to work. No oneacknowledges you. They look at you and don't say anything. There is no cashier at the register so you have to walk to thecounter for pick-up orders. It takes way too long to get coffee for all of the aforesaid reasons. So i started placing myorder through the app so i could cut down on the amount of time i spend there. Now, here goes the other problem. No one tendsto the pick-up order machine. I ordered from about 15 minutes away on this particular trip. Go in to pick up the order and themachine was still beeping with my ticket! then the workers go "are you here for a pickup order?" these people are clueless andthey clearly lack any customer service skills. When i go in for coffee, i shouldn't have to feel like i am bothering them tohave to get my order! I will definitely re-consider coming to this Dunkin because it only seems to be getting worse. Read more
This DnD is the worst.. I waited iat the cash register for 15 min, then I went to the drive thru and spent another 15 min. The... coffee was not what I order and it tasted bitter.. So dissapointed Read more