Reviews for Cousins Subs in Waukesha, WI
Got the double portion west Philly steak sub Got my puppy a mini ham and cheese plain Large fry a Root beer and jalapeño chips... was good the fries could have been fresher for a meal at 6 pm Read more
Ordered 2 cold subs, one hot sub and 2 fries Got home and one of the cold subs had no meat. How do you sell a turkey sub with no... meat?? Called and spoke to the manager who said I could come back and get a replacement for the meatless sub or store credit.Because the location is not very close by, I said I'd come back and she could replace the entire order (due to some of the fooditems being hot) so my family could eat together. The manager denied that, she had no interest in resolving the problem to mysatisfaction. She was fine with us letting the hot food sit while I drove there and back for a replacement sub. I guess thecustomer isn?t always right at this Cousins location. Read more
Went through the drive thru, when I got home discovered I had someone else's sandwich.
PLEASE READ ALL....Excellent food! Subs far exceed any other place. BUMMER! Went back yesterday May 6 and food was horrible. ... $15 wasted. What happened???? Filed complaint and no response. That is very disheartening . Obviously the customer isn'tthat important. Invited back for 2 free subs. Roast beef disappointing. Chicken and cheddar not bad. Just more bread thanfilling. Doubtful I'll be back. Read more
I usually order the "Philly" and I'm pleased to say that they get it right every time.
One of the sandwiches I ordered had a big clump of bright red hair in it. Disgusting. Extremely slow service as well, fries... are always cold and soggy. Read more
Worst cousins out of all of your locations. No customers in store, 30 mins to make 2 subs?? I ordered online arrived 5 mins... early. When online order said ready at 6:36. I ordered at 6:15. Ridiculous to say the least. Finally received my order at 6:51.The sub is so soggy its sick.. How does this happen like you just let it sit and me sit for 20 minutes while it got soggy? Read more
Unfortunely our experience on 11/21 wasn't good. my wife ordered a roast beef sandwich on wheat bread was very stale. it... shouldn't happen but did. had to put everything on our bread. we tried to call the store several times just to let them know. noone answered. which this said the cheese steak I had was good. Read more